Freshcaller Alternatives: When it comes to communication solutions for businesses, there are several options available in the market. One such solution is Freshcaller, a cloud-based phone system that offers call center services to businesses across the world. However, there are also several alternatives to Freshcaller, including other VoIP providers, virtual phone systems, and call center software and tools.
Each of these alternatives comes with its own set of features, benefits, and pricing structures, making it important for businesses to do their research and determine which option is best suited for their specific needs.
Some of the top alternatives to Freshcaller include Aircall, CallHippo, and Grasshopper.
List Of Best Freshcaller Alternatives
RingCentral
Scalable pricing plans to suit businesses of all sizes and budgets
24/7 customer support via phone, live chat, and online help tickets
Advanced security features to protect user data
Nextiva
Competitive pricing for plans
User-friendly administration portal
Easy-to-use CRM software
Threaded Conversations feature
High level of reliability and efficiency
Aircall
Integrates with popular CRMs and Helpdesk tools
Real-time analytics to gain insights
Easy to set up, integrate, and manage
Customizable plans to meet business needs
CallHippo
Affordable pricing plans
Offers a wide range of features
Ability to purchase virtual phone numbers from over 50 countries
Integration with various popular CRMs
Grasshopper
Flexibility to use multiple devices
Various features including call forwarding and voicemail transcription
Professional image through auto-attendants and custom greetings
VoIPLy
99.99% uptime
Real HD voice quality
24/7 customer support
30-day money-back guarantee
No contracts
AXvoice
Advanced call forwarding options
Caller ID blocking and blacklisting for privacy
E911 support for emergencies
Free in-network calling and BYOD support
JustCall
Offers powerful automation features to streamline workflow
analytics and call monitoring help to enhance communication and team management
Slick and easy-to-use design
Native integration with over 100 CRM and business tools
3CX
A range of features including video conferencing, call recording, and mobile apps
Easy to install and manage with a web-based management console
Compatible with third-party tools and devices
Can help businesses save up to 80% on telecommunications costs
CloudTalk
International numbers available in over 140 countries
Integrates with popular third-party platforms
Offers a range of tools like call recording and analytics
8×8
Comprehensive call management features
Easy administration and corporate features
Reliable and secure with end-to-end SLA
All-in-one experience with 8×8 Work
Bitrix24
Allows automatic bringing up of customer records during a call
Logs calls as call records in the CRM
Offers call recording and call forwarding features
Suitable for businesses of all sizes
About Freshcaller VOIP System:
Freshcaller
Affordable pricing plans
Mobile app for on-the-go use
Offers call routing, IVR, and call recording features
Integrates with Freshworks and third-party software
Freshcaller is a cloud-based phone system that provides call center services to businesses worldwide. It is owned and operated by Freshworks, a business software provider that offers a suite of digital tools, including Freshdesk, Freshchat, and Freshsuccess. Freshcaller offers several key capabilities, including multi-level IVR, smart escalations, and call barging, making it an ideal solution for businesses with a large number of employees or those operating a customer-facing service desk. With its launch-ready VoIP phone system, businesses can easily scale capacity on the go and buy virtual phone numbers from over 100 countries, regardless of their physical location.
Freshcaller Key Features:
- Local and International Phone Numbers – Freshcaller provides businesses with local and international phone numbers in over 50 countries, allowing customers to contact them easily.
- Toll-Free Phone Numbers – Freshcaller enables businesses to purchase toll-free phone numbers, providing flexible options for callers.
- Call Masking – Freshcaller allows businesses to mask their existing phone number with an alternate number when making or receiving calls.
- Vanity Phone Numbers – Freshcaller enables businesses to create numbers such as 1-800-GREAT-BIZ for targeted marketing campaigns.
- Number Porting – Freshcaller allows businesses to quickly and easily port in their existing phone numbers without having to notify customers.
- Bring Your Carrier (BYOC) – Freshcaller allows businesses to choose the best carrier for their business.
- Voicemail – Freshcaller allows businesses to personalize their voicemail greetings, route after-hours calls to voicemail, or automate dropping voicemails.
- Business Hour Settings – Freshcaller allows businesses to operate their call center based on specific times and days that suit their business.
- Multi-Level IVR – Freshcaller allows businesses to set up a fully flexible PBX system with capabilities to easily route calls to their agents or teams.
- Shared Lines – Freshcaller enables businesses to share one phone number across multiple users, allowing them to answer incoming phone calls from any phone, anywhere.
What Makes Freshcaller Great?
Freshcaller is a cloud-based phone system that offers call center services to businesses of all sizes. Here are some of the features that make Freshcaller a great option for businesses:
- Multi-level IVR: Freshcaller allows businesses to set up a customizable phone tree system to help route incoming calls to the appropriate agent or department, creating a seamless customer experience.
- Smart Escalations: With Freshcaller, businesses can set up custom escalation rules to ensure that incoming calls are routed to the right agent, resulting in quicker resolution times and happier customers.
- Call Barging: Managers can barge into calls in real-time to coach their agents or resolve customer issues on the spot.
- Softphone Capability: Freshcaller can be accessed via a mobile app, web browser, or SIP-compliant handset, making it an attractive proposition for businesses exploring the use of softphones.
- Global Reach: Freshcaller offers phone numbers in over 90 countries, making it an excellent choice for businesses with a global customer base.
- Customizable Reporting: Freshcaller provides businesses with customizable reporting, enabling them to track key metrics such as call volume, call duration, and agent performance.
- Affordable Pricing: Freshcaller is reasonably priced, making it an excellent option for businesses of all sizes.
How We Evaluated These Freshcaller Alternatives
We measured below Freshcaller alternatives based on the following features:
- Platform Features
- Integrations
- Customer Support
- Pricing Comparison
- Quality
- Ease of use
- Scalability
Let’s take a look at each of these criteria in more detail.
In order to determine the best Freshcaller alternatives, we have carefully measured and evaluated a number of important features across various platforms. These features include platform capabilities, integrations, customer support, pricing comparison, quality, ease of use, and scalability.
By carefully evaluating and comparing these features across various platforms, we can determine the best Freshcaller alternatives that can meet the specific needs of your business.
Top 12 Freshcaller Alternatives
1. RingCentral – The Ultimate Business Communication Solution
RingCentral
Call recording and analytics
Toll-free and local numbers
International calling
Customizable call handling and routing
RingCentral is a versatile and feature-rich VoIP service that empowers businesses to stay connected, productive, and efficient in today's rapidly evolving digital landscape. With its MVP plans, RingCentral enables businesses to communicate and collaborate through messaging, video, and phone, regardless of their size or location.
The platform's unified communication capabilities and audio conference bridge make it an ideal choice for businesses that require reliable and scalable communication services. RingCentral's exceptional customer support is available round-the-clock, ensuring uninterrupted connectivity and smooth operations.
Whether you are looking to streamline your communication channels or enhance your remote workforce, RingCentral is a trusted and reliable solution that can cater to your needs.
RingCentral Features
- Messaging: Real-time text messages, SMS, and MMS
- Screen Sharing: Share screen during a video conference
- File Sharing: Share files, documents, and resources securely
- Call Management: Auto-receptionist, call forwarding, and call screening
- Video Conferencing: High-quality, HD video and audio for meetings and webinars
RingCentral Pricing Information
RingCentral offers a variety of pricing plans designed to suit businesses of all sizes and communication needs. Here are the current pricing plans for RingCentral:
- Essentials - $32.99 per user per month
- Standard - $40.99 per user per month
- Premium - $47.99 per user per month
- Ultimate - $62.99 per user per month
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2. Grasshopper – Cloud-The Virtual Phone System for Your Business
Grasshopper
Call forwarding
VoIP and WiFi calling
Voicemail transcription
Virtual receptionist
Instant response
Grasshopper is a virtual phone service that offers a comprehensive suite of communication features designed to cater to the needs of small to midsize businesses. Its cloud-based platform enables users to manage their phone systems through mobile and desktop apps, making it easy to operate on the go.
The software includes call forwarding, multiple extensions, automated transcriptions and email delivery, and customizable greetings. Grasshopper offers additional services such as vanity numbers, portability, on-hold music, and voicemails via email, providing an all-in-one solution for communication needs. Customer support is available via documentation, email, and phone.
In summary, Grasshopper is a cost-effective and efficient VoIP solution that can help businesses to streamline their communication processes and connect with customers more effectively.
Grasshopper Features
- Desktop and mobile apps for easy management on the go
- Business texting for quick and efficient communication with customers
- Call forwarding to ensure important calls are never missed
- VoIP and WiFi calling for cost savings and convenience
- Voicemail transcription for efficient message handling
- Virtual receptionist for a professional image and improved customer satisfaction
- Instant response for reduced call waiting times
Pricing Information
Grasshopper offers three plans with different features and pricing:
- SOLO: $31/month
- PARTNER: $51/month
- SMALL BUSINESS: $89/month
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3. Nextiva – Revolutionizing Communication for Businesses
Nextiva
Competitive pricing for plans
User-friendly administration portal
Easy-to-use CRM software
Threaded Conversations feature
Nextiva is a reliable and advanced cloud-based business phone system service that offers a variety of communication and collaboration tools for businesses. With its robust voice, video, and messaging capabilities, Nextiva enables businesses of all sizes to streamline their customer interactions and provide exceptional customer service. Its easy-to-use CRM software helps businesses keep track of customer interactions and provide personalized service, while its Threaded Conversations feature offers a centralized view of all customer communication and collaboration.
Nextiva's modern call management tools, real-time analytics with custom dashboards, and scalable VoIP phone service plans make it an ideal choice for businesses looking to improve their communication and collaboration while also enhancing productivity.
Nextiva Features
- HD VoIP Phone Service
- NextivaONE App
- Unlimited Calling in North America
- Unlimited Business Text Messaging
- Unlimited Online Faxing
- Unlimited Web Conferencing
Nextiva Pricing Information
Nextiva offers a range of pricing plans to meet the communication needs of businesses. Here are the current pricing plans:
- Professional - $20.96 per user per month
- Enterprise - $28.46 per user per month
4. CallHippo- The Complete Virtual Phone Solution For Your Company
CallHippo
Affordable pricing
Wide range of features offered
50+ countries for virtual phone numbers
Integration with popular CRMs
CallHippo is a cutting-edge Voice-over-Internet Protocol (VoIP) service provider that enables businesses to purchase local support numbers from over 50+ countries globally. The company's cloud-based platform offers an array of advanced features and workflow automation capabilities that empower businesses to streamline their telephony systems, enhance customer service, and boost overall productivity.
With an intuitive user interface and flexible deployment options, CallHippo's platform is ideal for mid to large size businesses seeking to build a flexible and scalable telephony network wherever an internet connection is available.
By providing comprehensive support through email, phone, live chat, and documentation, CallHippo offers an affordable and efficient solution for businesses looking to optimize their communication channels and stay ahead of the competition.
CallHippo Features:
- Virtual phone numbers for more than 50 countries
- Integration with popular CRMs like HubSpot, Salesforce, and Zoho CRM
- Interactive voice response (IVR) for call routing
- Call forwarding to any device or phone number
- Voicemail transcription and email notifications
- Call recording and analytics
CallHippo Pricing Information:
- Basic: $0 per user/month, ideal for startups.
- Bronze: $20 per user/month, ideal for small teams.
- Silver: $30 per user/month, suitable for fast-growing teams.
- Platinum: $50 per user/month, designed for larger teams.
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5. VoIPLy- Communication Made Easy
VoIPLy
99.99% uptime
Real HD voice quality
24/7 customer support
30-day money-back guarantee
VoIPLy is a reliable and innovative VoIP provider that offers affordable and advanced solutions to homeowners and small businesses. With its cloud-based unified communication system, VoIPLy guarantees that its clients can easily access the resources they need to get up and running quickly, providing all the features required for effective communication. The company's commitment to customer service and simplicity has made it a popular choice among businesses worldwide.
Moreover, its pricing model, which includes free phones and no setup fees or contracts, is a compelling proposition for businesses looking for a cost-effective and reliable PBX provider. VoIPLy's dedication to innovation and excellence positions it as a leader in the VoIP market, and its future looks bright as it continues to expand and enhance its platform.
VoIPLy Features:
- Advanced call routing and forwarding options
- Customizable voicemail and greetings
- Conference calling with up to 10 participants
- Mobile app for on-the-go communication
- SMS messaging capabilities
- Call recording and monitoring
VoIPLy Pricing Information:
- Unlimited Home Phone: $8.95/month
- Unlimited Home Phone (Annually): $89.50/year (2 months free)
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6. Aircall- Transform Your Phone System with Aircall
Aircall
Integrates with popular CRM and Helpdesk tools
Real-time analytics and call monitoring
Easy to set up, use, and manage
Scalable solution for growing businesses
Aircall is a cloud-based phone system designed to help sales and support teams communicate more efficiently. It integrates with popular CRM and Helpdesk tools, providing real-time analytics, and offers customizable plans to meet business needs. With unlimited calls within the US and Canada, Aircall makes phone support easy to manage, providing features such as IVR, call recording, click-to-dial, and advanced analytics.
The company was founded in 2014 and has raised over $226 million in funding. Aircall currently serves over 7000 companies worldwide and is headquartered in New York, with offices in Paris, Sydney, Madrid, London, and Berlin. Aircall's goal is to enable delightful moments of human connection, believing that great conversation is the most powerful way to communicate with customers, prospects, candidates, and colleagues.
Aircall Features:
- Toll-free numbers and international numbers
- Call conference solution
- Shared contacts and shared call inbox
- Call transcription, desktop notifications, and ring on speakers
- Real-time modifications, call queuing, and ring groups
- Call center analytics, activity feed, and call monitoring software
- Computer Telephony Integration (CTI), webhooks & API, and contact synchronization
Aircall Pricing Information:
- Essentials: $40/user per month, 3 users minimum
- Professional: $70/user per month, 3 users minimum
- Custom: Call for details, 10 users minimum
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7. Axvoice- Your Reliable VoIP Phone Service Provider
Axvoice
Advanced call forwarding
Caller ID blocking/blacklisting for privacy
E911 support for emergencies
Free in-network calling/BYOD support
Axvoice is a reputable VoIP service provider that offers cost-effective domestic and international calling plans for both home and business use. With no contractual obligations and a money-back guarantee, Axvoice's flexible plans are designed to meet your communication needs while helping you save on phone bills. The company offers a plethora of free calling features and 24/7 customer support, ensuring that customers receive high-quality and uninterrupted service. Axvoice's VoIP business phone service is scalable and secure, making it an excellent option for businesses looking to transition from traditional PSTN landline connections. With its unlimited VoIP calling plans and services, Axvoice is an affordable and convenient choice for those looking for one of the best VoIP home phone services on the market.
Axvoice Features:
- Outbound Call Features:
- Caller ID Blocking
- Three-Way Calling
- Incoming Call Features:
- Call Waiting
- Do Not Disturb
- Call Forwarding Features:
- Find Me Follow Me
- Call Forwarding
Axvoice Pricing Information:
- Residential VoIP Unlimited Plan: $8.25 per month
- Business VoIP Small Business Plan: $14.99 per month
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8. JustCall- Simplify your business communication with JustCall
JustCall
Automation features to streamline workflow
Call center analytics and monitoring for team management
Slick, easy-to-use design
Native integration with 100+ CRM and business tools
JustCall is a versatile and feature-rich cloud phone system that caters to the needs of businesses, especially those that require a high volume of customer interaction. With its robust set of voice and messaging tools, JustCall can help companies improve their communication workflows and provide a superior customer experience. Whether you're a sales team looking to increase your outbound call volume or a customer support department seeking to offer round-the-clock assistance,
JustCall's IVR, call routing, and SMS bot features can help. With its integrations for over 100+ CRM and business tools, JustCall can also help businesses streamline their workflows and track their call and messaging analytics for better performance. Overall, JustCall is a powerful cloud phone service that can help businesses of all sizes elevate their communication game.
JustCall Features:
- Autodialer and automation for remote team calling and note-taking
- Toll-free numbers in the US, UK, and Canada for a national presence
- Automated text messaging for routine follow-ups and appointment reminders
- Call forwarding to your phone for all incoming calls to JustCall numbers
- Voicemail is delivered to email for easy management of missed calls
- Call distribution to ring phones in sequence or simultaneously
JustCall Pricing Information:
JustCall offers three pricing plans:
- Standard plan at $30/month for a minimum of 2 users
- Premium plan at $60/month for a minimum of 2 users
- Custom plan - Contact JustCall for a quote
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9. 3CX VoIP- Revolutionizing Business Communication
3CX VoIP
Includes video conferencing, call recording, mobile apps
Easy to install and manage with a web console
Compatible with third-party tools and IP phones
Can save businesses up to 80% on telecom costs
3CX VoIP is a flexible and innovative solution that is ideal for any business looking to enhance its communication capabilities. With its wide range of features, including video conferencing, live website chat, and compatibility with popular third-party tools, it's a comprehensive solution that can meet the needs of any modern workplace.
Furthermore, its cost-effective nature means that businesses can save money while still benefiting from a robust and reliable communication system. Whether used in the cloud or as an on-premise solution, 3CX VoIP is a powerful tool that can help businesses stay connected, productive, and competitive in today's fast-paced digital landscape.
3CX VoIP Features:
- Compatible with a range of desk phones
- Ring groups for simultaneous call routing
- Built-in video conferencing with '3CX Meet'
- PDF and screen sharing for efficient collaboration
- Call queues for high-volume call handling
- Call recording for quality control and training
3CX VoIP Pricing Information:
- STARTUP FREE: $0 (forever)
- STARTUP PRO: $175 per year
- DEDICATED PRO: $295 per year
- DEDICATED ENTERPRISE: $330 per year
Check the Detailed Review of 3CX VoIP Here.
10. CloudTalk- Connecting you to the cloud
CloudTalk
Unlimited inbound & internal calls
International numbers in 140+ countries
Integrates with popular third-party platforms (Salesforce, Zendesk)
Offers call center tools: IVR, call recording, analytics
CloudTalk is a virtual phone system based in New York that offers an affordable and efficient way to run your call center operations. With CloudTalk, you can enjoy a variety of features typically associated with more expensive PBX-based infrastructure, while operating on a SaaS model that allows you to work from anywhere in the world.
CloudTalk offers three applications: desktop, mobile, and web browser, providing you with flexibility in managing your call center. The system scales to enterprise features, including speech-to-text, integration with Salesforce, unlimited concurrent calls, smart queueing, and custom reporting. With access to local numbers worldwide, offshore hotlines, and toll-free numbers, CloudTalk makes it easy for customers to call you, increasing sales opportunities and customer satisfaction. The U.S.-based support team is available to walk you through the setup and other technical issues.
Overall, CloudTalk is an excellent choice for anyone looking for an affordable and feature-rich call center solution.
CloudTalk Features:
- Call Flow Designer for custom call routing
- Call Center Analytics for detailed insights into performance
- Call Center Recording for training and quality control
- Interactive Voice Response (IVR) for automating tasks and providing self-service options
- SIP Trunking Software for connecting on-premise phone systems
- Click to Call for connecting with businesses directly from the website
CloudTalk Pricing Information:
CloudTalk offers flexible pricing plans to suit businesses of all sizes. Here's an overview of CloudTalk's pricing:
- Starter: $25 per user per month (billed annually) or $25 (billed monthly).
- Essential: $30 per user per month (billed annually) or $35 (billed monthly).
- Expert: $50 per user per month (billed annually) or $55 (billed monthly).
- Custom: Custom pricing is available for businesses with specific needs or high call volume.
Check the Detailed Review of CloudTalk Here.
11. 8×8 – Enhanced Call Handling and Management Capabilities
8×8
Comprehensive call handling and management features
Easy administration and corporate features
Reliable and secure with end-to-end SLA
All-in-one experience with 8x8 Work
8×8 is a leading provider of cloud-based business phone system services that offers a range of features for companies of any size or industry. With an entry-level plan that includes unlimited calling in the U.S. and Canada, auto-attendants, and intelligent call routing, businesses can achieve a professional look and sound with ease. 8×8's admin console makes it easy for non-technical business owners to configure auto attendants, adjust call queues, and edit ring groups. The company's upper-tier plans offer advanced features like supervisor analytics and call quality reporting.
Additionally, 8×8's integrated voice, video, chat, contact center, and enterprise-class API solutions make it a comprehensive and reliable cloud communications platform. With a focus on security and compliance, 8×8 is a top choice for businesses looking for a consistent and secure end-user experience that delivers unique insights for productivity improvements, cost savings, and revenue growth.
8×8 Features
- Enterprise-grade cloud PBX with auto-attendant, voicemail, and flexible call flows
- Unlimited calling, SMS, and faxing capabilities
- Multi-level auto-attendant for customized call routing
- Call recording for quality assurance, training, and compliance
- Visual voicemail for centralized message management
8×8 Pricing Information
Nextiva offers a range of pricing plans to meet the communication needs of businesses. Here are the current pricing plans:
- PLAN X6: $85 per user/month
- PLAN X7: $110 per user/month
- PLAN X8: $140 per user/month
Check the Detailed Review of 8×8 Here.
12. Bitrix24- The All-in-One Collaboration Platform for Your Business
Bitrix24
Automatic customer record display during calls
Logs calls as CRM call records
Offers call recording and forwarding
Suitable for all business sizes
Bitrix24 provides users various project management and task assignment tools, including Gantt charts, Kanban boards, and time tracking. Users can also collaborate on documents in real-time, share files, and organize team calendars. With Bitrix24, teams can communicate and work together efficiently, whether in the same office or across the globe.
Bitrix24 also offers a range of integrations with other business tools, such as Google Drive, Dropbox, and Mailchimp, allowing users to streamline their workflows and increase productivity. Overall, Bitrix24 is a comprehensive collaboration platform that offers businesses of all sizes the tools they need to succeed.
Bitrix24 Features:
- Complete solution for call center and telemarketing needs
- Automatic customer record display during incoming calls
- Outbound calls directly from CRM
- Option to rent local or toll-free numbers
- Ability to use the existing phone number
- Call recording for quality control and training purposes
- Call forwarding to another team member or department
Bitrix24 Pricing Information:
- Enterprise Plan: 100% free
- Basic Plan: USD 61/month for 5 users
- Standard Plan: USD 124/month for 50 users
- Professional Plan: USD 249/month for 100 users
Check the Detailed Review of Bitrix24 Here.
Check Other Freshcaller Alternative VoIPs:
Other VOIP Alternatives You May Like To Check:
- Grasshopper Alternatives
- RingCentral Alternatives
- Nextiva Alternatives
- 8×8 Alternatives
- CloudTalk Alternatives
- Bitrix24 Alternatives
- 3CX Alternatives
- JustCall Alternatives
- AXvoice Alternatives
- VoIPLy Alternatives
- CallHippo Alternatives
- Aircall Alternatives
- OnSIP Alternatives
- Ooma Alternatives
- Vonage Alternatives
- Dialpad Alternatives
- Novocall Alternatives
- Verizon Alternatives
- Google Voice Alternatives
- Phone.com Alternatives
- OpenPhone Alternatives
- Line2 Alternatives
- Zoom Phone Alternatives
- GoDaddy SmartLine Alternatives
Freshcaller Alternatives FAQs
What is the best way to compare different VoIP providers?
When comparing different VoIP providers, consider factors such as pricing, features, call quality, customer support, and user reviews.
What Are Some Of The Best Freshcaller Alternatives?
Here are the best Freshcaller Alternatives
1. RingCentral
2. Grasshopper
3. Nextiva
4. CallHippo
5. VoIPLy
6. AirCall
7. AXVoice
8. JustCall
Can I use a virtual phone system as my primary business phone system?
Yes, many businesses use virtual phone systems as their primary business phone system. Virtual phone systems offer features such as call routing, voicemail, and auto-attendants, and can be accessed from anywhere with an internet connection.
