Freshcaller Pricing Plan Explained. Choose The Right Freshcaller Plan.
Freshcaller is a cloud-based phone system designed for modern businesses to manage their communication needs. It offers features such as call routing, IVR, call recording, analytics, and integrations with popular business tools.
With Freshcaller, businesses can set up a virtual phone system to provide better customer support, enhance team collaboration, and improve overall productivity. It is easy to set up and use, making it a popular choice for startups, small and medium-sized businesses, and remote teams.
A comprehensive overview of Freshcaller Pricing Plans & More
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A Comprehensive Overview Of Freshcaller Monthly Plan:
Freshcaller Pricing Plan: Monthly
Freshcaller is a cloud-based call center software that offers different pricing plans to cater to the varying needs and budgets of businesses. Here is a detailed breakdown of the monthly pricing of Freshcaller based on its features:
Freshcaller Pricing Plan: Free Plan – Up to 10 agents
The Free Plan is ideal for small businesses and startups with limited agents who need basic call center features. This plan is completely free, and it includes the following features:
- Inbound and outbound calling
- IVR system
- Call recording and voicemail
- Call routing and transfer
- Ring groups
- Basic reports and analytics
Freshcaller Pricing Plan: Growth Plan – $18/agent/month
The Growth Plan is best suited for growing businesses that require more advanced call center features. The pricing for this plan is $18/agent/month. This plan includes all the features of the Free Plan and the following additional features:
- Call queues and waiting rooms
- Custom greetings and hold music
- Conference calling
- Call monitoring and barging
- Call whisper and coaching
- Real-time dashboard and wallboard
- Multi-level IVR
- Custom reports and analytics
- Integrations with CRM and helpdesk software
Freshcaller Pricing Plan: Pro Plan – $47/agent/month
The Pro Plan is ideal for businesses that require advanced call center features and automation tools to improve agent productivity and customer experience. The pricing for this plan is $47/agent/month. This plan includes all the features of the Growth Plan and the following additional features:
- Advanced IVR and routing options
- Custom caller ID and phone numbers
- Call masking and forwarding
- Business hours and holidays
- Call barging and whispering
- Warm transfer and voicemail drop
- Advanced reports and analytics
- API access and custom integrations
Freshcaller Pricing Plan: Enterprise Plan – $83/agent/month
The Enterprise Plan is designed for larger businesses and enterprises that require advanced call center features, customization, and security. The pricing for this plan is $83/agent/month. This plan includes all the features of the Pro Plan and the following additional features:
- Custom roles and permissions
- Single sign-on (SSO) and two-factor authentication (2FA)
- IP whitelisting and access control
- Custom SLAs and reports
- Dedicated account manager and support
- Custom onboarding and training
- 99.999% uptime SLA
A Comprehensive Overview Of Freshcaller Yearly Plan:
Freshcaller is a cloud-based call center and phone system software that offers four pricing plans: Free, Growth, Pro, and Enterprise. Below is a detailed yearly pricing breakdown of each plan and their features.
Freshcaller Pricing Plan: FREE Plan
- Price: $0
- Agents: Up to 10 agents
Features:
- Ticket Management: Email ticketing, automatic email notifications, merge tickets, ticket export, ticket activities, set priority, set status, outbound email, multiple shared inboxes, in-app smart notifications, undo send, split tickets, sort ticket conversations, watch tickets, time tracking, ticket templates, assume identity, annotated image attachments, standard CSAT surveys, custom objects, customizable CSAT surveys, average handling time, advanced ticket scope, custom objects analytics.
- Agent Productivity: Shared canned responses, public and private notes in tickets, dynamic placeholders, to-dos, tags, quick actions, one-touch scenarios, personal canned responses, agent collision detection, traffic cop, filtered search, integrated game mechanics, occasional agents, custom ticket views, summary app, add reminders on to-dos, session replay, canned forms.
Freshcaller Pricing Plan: GROWTH Plan
- Price: $15/agent/month billed Annually.
Features:
- Ticket Management: All features from the Free plan plus split conversations, canned responses in ticket fields, business hours, ticket dispatch, ticket scenarios, ticket private notes, ticket collision detection, advanced reports, and ticket queue reports.
- Agent Productivity: All features from the Free plan plus multiple inboxes, multiple groups, shared ownership, assignee collision detection, smart views, and observer role.
Freshcaller Pricing Plan: PRO Plan
- Price: $39/agent/month billed Annually.
Features:
- Ticket Management: All features from the Growth plan plus agent collision detection, ticket reminders, ticket automation, ticket dispatch, SLA management, and satisfaction surveys.
- Agent Productivity: All features from the Growth plan plus canned responses in ticket fields, custom roles, and custom ticket fields.
Freshcaller Pricing Plan: ENTERPRISE Plan
- Price: $69/agent/month billed Annually.
Features:
- Ticket Management: All features from the Pro plan plus custom objects, custom fields, and custom objects analytics.
- Agent Productivity: All features from the Pro plan plus custom roles, custom ticket fields, and custom objects.
What Are The Core Features of Freshcaller?
Here are some of the top features that Freshcaller provides:
- Local and International Phone Numbers
- Toll-Free Phone Numbers
- Call Masking
- Vanity Phone Numbers
- Number Porting
- Bring Your Carrier
- Voicemail
- Business Hour Settings
- Multi-Level IVR
- Shared Lines
- Mobile App
- Holiday Routing
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Freshcaller Pricing Plans: Conclusion
Freshcaller offers four pricing plans: Free, Growth, Pro, and Enterprise. The Free plan includes basic features such as ticketing, a knowledge base, and collaboration tools. The Growth plan offers advanced automation and customization options, while the Pro plan provides high-performance features like call recording, call center agent statuses and advanced call metrics.
The Enterprise plan is fully-featured and designed for enterprise-level support, with advanced bots, skill-based routing, and AI-powered social signals. Each plan is priced differently, with annual billing options available for each.
Freshcaller Pricing FAQs:
What is the pricing of Freshcaller’s Free plan?
Freshcaller’s Free plan is completely free of cost and allows up to 10 agents to use the software.
What features are included in Freshcaller’s Free plan?
Freshcaller’s Free plan includes integrated ticketing across email and social, ticket dispatch, knowledge base, ticket trend report, out-of-the-box analytics, and reporting, choose your data center location, team collaboration, and 24×7 email support.
What is the pricing of Freshcaller’s Growth plan?
Freshcaller’s Growth plan costs $15 per agent per month when billed annually or $18 per agent per month when billed monthly.
What is the pricing of Freshcaller’s Pro plan?
Freshcaller’s Pro plan costs $39 per agent per month when billed annually or $47 per agent per month when billed monthly.
What is the pricing of Freshcaller’s Enterprise plan?
Freshcaller’s Enterprise plan costs $69 per agent per month when billed annually.
