Grasshopper vs 3cx vs 8×8 vs eVoice: In today’s remote work and virtual communication landscape, a reliable and efficient phone system is indispensable for businesses of all sizes. Virtual phone systems have emerged as powerful tools, facilitating seamless connectivity and professional communication, regardless of geographical barriers.
In this article, we will conduct an in-depth comparison of Grasshopper, 8×8, and eVoice, delving into their strengths, weaknesses, and unique offerings. By closely examining their key features, pricing structures, and user experiences, our goal is to provide you with valuable insights that will assist you in selecting the most suitable virtual phone system for your business.
Grasshopper vs 3cx vs 8×8 vs eVoice: Comparison Table
Call forwarding and routing
Voicemail transcription
Web-based management interface
CRM integration
Integrated video conferencing
Integrations with popular business tools
Voicemail-to-email functionality
Auto-attendant and call routing features
Grasshopper vs 3cx vs 8×8 vs eVoice: Quick Overview
Grasshopper
Call forwarding
VoIP and WiFi calling
Voicemail transcription
Virtual receptionist
Instant response
Why Choose Grasshopper?
Grasshopper is an excellent choice for businesses looking to establish a professional image and enhance their communication capabilities. With its easy setup and intuitive interface, Grasshopper allows users to quickly deploy a virtual phone system without the need for technical expertise. The ability to have a dedicated business phone number separate from personal calls ensures a polished and credible image.
Moreover, features like call forwarding, voicemail transcription, and customizable greetings empower businesses to handle calls efficiently and professionally. Overall, Grasshopper is a reliable and user-friendly solution that helps businesses streamline their communication and present themselves in the best possible light.
3CX
Includes video conferencing, call recording, mobile apps
Easy to install and manage with a web console
Compatible with third-party tools and IP phones
Can save businesses up to 80% on telecom costs
Why Choose 3cx?
3CX stands out as a preferred choice for businesses due to its versatility and scalability. Acting as a software-based PBX, it caters to enterprises of all dimensions, furnishing a supple and personalized communication resolution. With 3CX, businesses gain access to cutting-edge call routing and queuing functionalities, ensuring seamless call handling and elevated customer service.
What sets it apart is its user-friendly web-based management interface, enabling effortless configuration and administration. This empowers businesses to tailor and optimize their communication system according to their unique requirements.
Furthermore, the inclusion of features such as CRM integration and compatibility with compatible IP phones renders 3CX an all-encompassing and flexible solution for businesses aspiring to augment their communication capabilities.
8×8
Comprehensive call handling and management features
Easy administration and corporate features
Reliable and secure with end-to-end SLA
All-in-one experience with 8×8 Work
Why Choose 8×8?
8×8 shines as an exceptional option for businesses, thanks to its formidable array of features and seamless integration of video conferencing capabilities. Through 8×8, businesses can consolidate their communication requirements within a unified platform that encompasses voice calls, video conferencing, team messaging, and collaborative tools. The platform’s mobile app further empowers remote workers, enabling them to stay connected and productive from any location.
What sets 8×8 apart is its unwavering reliability and scalability, making it well-suited for businesses of all scales. By offering a comprehensive suite of features and prioritizing smooth communication, 8×8 empowers businesses to foster enhanced collaboration, streamline workflows, and elevate overall productivity levels.
eVoice
Auto attendant for efficient call routing
Call screening to filter unwanted calls
CRM integration to streamline customer interactions
Why Choose eVoice?
There are several compelling reasons to choose eVoice as your preferred communication solution. Firstly, eVoice helps you maintain a professional image with its virtual phone numbers, enabling you to establish credibility and trust with your clients. Secondly, eVoice offers flexibility and mobility by allowing you to forward calls to any device or location, ensuring you can stay connected wherever you are.
Additionally, the auto attendant feature streamlines call routing, ensuring that incoming calls are efficiently directed to the appropriate extensions or departments. With eVoice, you can enjoy the benefits of seamless communication, professional image, and enhanced productivity for your business.
Grasshopper vs 3cx vs 8×8 vs eVoice: Key Differences
When it comes to choosing the right communication solution for your business, the options can be overwhelming. In this comprehensive comparison, we explore the key differences between Grasshopper, 3cx, 8×8, and eVoice. Each platform brings its own unique set of features and benefits to the table.
Whether you prioritize virtual phone numbers, advanced call routing, robust collaboration tools, or integrations with your existing systems, this in-depth analysis will help you navigate the intricacies of Grasshopper vs 3cx vs 8×8 vs eVoice and make an informed decision that aligns with your specific business needs.
Get ready to uncover the distinctive qualities of these leading communication solutions in the ultimate showdown of features, benefits, Pricing, and more.
Grasshopper vs 3cx vs 8×8 vs eVoice: Key Features
Grasshopper Features:
- Desktop + Mobile Apps: Grasshopper offers user-friendly desktop and mobile apps, allowing seamless communication on multiple devices for convenience and accessibility.
- Business Texting: With Grasshopper, users can send and receive text messages using their business phone number, facilitating efficient and professional communication with clients and colleagues.
- Call Forwarding: Grasshopper’s call forwarding feature enables users to redirect incoming calls to any phone, ensuring accessibility and responsiveness, even when on the move or working remotely.
- VoIP + WiFi Calling: Grasshopper supports Voice over IP (VoIP) and WiFi calling, enabling users to make and receive calls over the internet, reducing costs and ensuring reliable connectivity from anywhere.
- Voicemail Transcription: Grasshopper automatically transcribes voicemail messages into text, allowing users to quickly read and prioritize their messages, saving time and ensuring important information is easily accessible.
- Virtual Receptionist: Grasshopper’s virtual receptionist acts as an automated assistant, professionally greeting callers, providing menu options, and routing calls to the appropriate extensions or departments, enhancing call handling efficiency.
- Instant Response: Grasshopper’s Instant Response feature enables businesses to provide prompt and automated responses to frequently asked questions, ensuring timely information and support for customers, reducing response time, and improving satisfaction.
3cx Features:
- Phone Directory: 3CX offers a user-friendly phone directory for efficient contact management and quick access to important numbers.
- Auto Attendant / Digital Receptionist: The auto attendant feature of 3CX efficiently directs incoming calls, providing menu options and ensuring callers reach the appropriate department or extension.
- Headset Integration: 3CX seamlessly integrates with headsets, enabling hands-free communication and enhancing convenience for users.
- Call Parking / Pickup: Users can easily park calls and retrieve them from any phone, ensuring smooth call handling and flexibility.
- Deskphones Supported: 3CX supports a wide range of deskphones, allowing users to choose hardware that meets their specific requirements.
- Ring Groups: The ring groups feature enables calls to be distributed to multiple users simultaneously or in a specified order, ensuring efficient call distribution.
- ‘3CX Meet’ Link: 3CX provides a convenient ‘3CX Meet’ link for easy and hassle-free video conferencing and collaboration.
- PDF Sharing: Users can share PDF files during calls, facilitating seamless collaboration and information sharing.
- Screen Sharing: With screen sharing capabilities, 3CX allows users to share their screens during calls, enhancing communication and collaboration.
- Call Queues: The call queues feature of 3CX enables efficient call routing and distribution, ensuring callers are handled in a timely and organized manner.
- Call Recording: 3CX offers call recording functionality, allowing users to easily record and review important conversations for training, compliance, or reference purposes.
- SLA Alerting: 3CX provides SLA (Service Level Agreement) alerting, enabling businesses to monitor call performance and ensure adherence to set service level standards.
8×8 Features:
- Enterprise-grade cloud PBX: 3CX offers a high-quality cloud-based PBX system with advanced features and scalability for businesses of all sizes.
- Unlimited calling, SMS, and fax: Users can enjoy unlimited calling, SMS messaging, and faxing capabilities, eliminating restrictions and reducing communication costs.
- Multi-level auto-attendant: 3CX’s auto-attendant feature allows for personalized greetings and efficient call routing, ensuring callers reach the right department or extension.
- Call recordings: 3CX enables call recording for compliance, training, and quality assurance purposes, providing valuable insights and documentation.
- Visual voicemail: With visual voicemail, users can conveniently manage and access voicemail messages through a visual interface, saving time and improving message handling.
- Call handling: 3CX offers advanced call handling features, such as call transfer, call hold, call forwarding, and conference calling, to facilitate smooth and efficient call management.
- Call management: With 3CX, users can easily manage and track incoming and outgoing calls, monitor call queues, and access detailed call reports for better analytics and performance evaluation.
- Easy administration: 3CX provides an intuitive web-based administration interface, allowing administrators to easily configure and manage the system without the need for specialized technical expertise.
- Corporate features: 3CX offers a range of corporate-level features, including call queuing, call center functionality, CRM integrations, and advanced call routing options, to meet the specific communication needs of businesses.
- 8×8 Work: 3CX integrates seamlessly with 8×8 Work, enabling businesses to leverage additional collaboration features such as video conferencing, team messaging, and file sharing for enhanced productivity and teamwork.
eVoice Features:
- Voicemail Access: Stay connected and access your voicemails from any device with eVoice. Manage and listen to your voice messages online, receive text transcriptions, and get notifications via email or text for new messages.
- Call Forwarding: Never miss a call again with eVoice’s Call Forwarding feature. Easily route business calls to any number, at any time, so you can remain accessible even when you’re not in the office. Set up time-based routing rules and forward calls to colleagues or your mobile/home phone.
- Perfect Number Selection: Choose the ideal phone number for your business with eVoice. Select from local or toll-free numbers to best represent your company. Toll-free numbers create an image of an established and trustworthy business, while local numbers help you connect with local clients and businesses in your area.
- Auto Attendant: Manage your business calls efficiently and professionally with eVoice’s Auto Attendant. This virtual receptionist provides menu options and extensions to guide callers to the person or department they need, enhancing client satisfaction.
- Customizable Greetings: Make a lasting impression with professionally recorded phone greetings. eVoice allows you to create your own personalized greeting that aligns with your company’s image. You can also choose music or record promotional offers and upcoming sales for callers to listen to while they wait.
Grasshopper vs 3cx vs 8×8 vs eVoice: Benefits
Grasshopper
Grasshopper is known for its virtual phone system, providing features like call forwarding, voicemail transcription, and toll-free numbers. It caters well to small businesses and entrepreneurs, offering professional communication tools without the need for dedicated hardware.
- Virtual Phone System: Grasshopper provides a virtual phone system, eliminating the need for physical hardware and enabling businesses to manage calls from anywhere.
- Call Forwarding: It offers call forwarding features that allow businesses to route calls to multiple devices or numbers, ensuring accessibility and improved customer service.
- Voicemail Transcription: Grasshopper transcribes voicemail messages into text and sends them via email, making it easier to manage and respond to messages promptly.
- Toll-Free Numbers: The platform offers toll-free numbers, enabling businesses to enhance their professional image and provide a convenient way for customers to reach them.
3CX
3CX is a versatile VoIP PBX system that provides unified communication features, including video conferencing, chat, and screen sharing. Its benefits lie in its flexibility, scalability, and cost-effectiveness, making it suitable for businesses of various sizes.
- Unified Communication: 3CX provides a unified communication platform, integrating various features like video conferencing, chat, and screen sharing into a single solution.
- Flexibility and Scalability: The platform offers flexibility in deployment options, including on-premises, cloud, or hybrid setups. It is also scalable, accommodating the growth and changing needs of businesses.
- Cost-Effectiveness: 3CX is known for its cost-effectiveness, providing a feature-rich communication solution without requiring expensive hardware or licensing fees.
- Integration Capabilities: It offers seamless integration with popular business tools, such as CRM systems, enabling businesses to streamline their workflows and enhance productivity.
8×8
8×8 offers a comprehensive cloud communications platform with advanced features such as team messaging, video meetings, and contact center solutions. Its benefits include global reach, reliable call quality, and extensive integration capabilities, making it suitable for businesses with international operations.
- Comprehensive Cloud Communications: 8×8 provides a comprehensive cloud communications platform, encompassing features like team messaging, video meetings, and contact center solutions.
- Global Reach: The platform offers global reach with its extensive network coverage, allowing businesses to connect with customers and teams worldwide.
- Reliable Call Quality: 8×8 prioritizes call quality, leveraging its global network infrastructure and advanced technologies to deliver reliable and crystal-clear voice communication.
- Integration Capabilities: It integrates with popular business applications, such as Microsoft Teams and Salesforce, facilitating seamless collaboration and information sharing.
eVoice
eVoice focuses on providing virtual phone system features like call routing, voicemail-to-email, and virtual receptionists. Its key benefits include cost savings, scalability, and the ability to maintain a professional image for businesses of any size.
- Virtual Phone System Features: eVoice focuses on providing virtual phone system features, including call routing, voicemail-to-email, and virtual receptionists.
- Cost Savings: By utilizing a virtual phone system, businesses can reduce costs associated with traditional phone lines, hardware, and maintenance.
- Scalability: eVoice offers scalability, allowing businesses to easily add or remove phone lines as their needs evolve, without the hassle of physical infrastructure changes.
- Professional Image: The platform helps businesses maintain a professional image by offering features like customized greetings, professional voicemail recordings, and call forwarding to ensure every call is handled professionally.
Grasshopper vs 3cx vs 8×8 vs eVoice: Customer Support
Grasshopper
- Phone and Live Chat Support: Grasshopper provides both phone and live chat support options, giving customers the flexibility to choose their preferred method of communication for immediate assistance.
- Help Center: The platform offers a comprehensive help center with resources such as guides, video tutorials, and frequently asked questions, empowering users to find information and resolve issues independently.
- Community Forum: Grasshopper maintains a community forum where customers can engage with other users, ask questions, and share insights or best practices.
3CX
- Online Ticketing System: 3CX utilizes an online ticketing system where customers can submit their support requests and receive personalized responses from the support team.
- Community Forum: The platform maintains an active community forum where users can seek help from fellow community members and access resources shared by the user community.
- User Documentation: 3CX offers detailed user documentation, manuals, and guides to assist customers in understanding the platform’s features and troubleshooting common issues.
8×8
- 24/7 Phone Support: 8×8 offers 24/7 phone support to ensure customers can receive assistance at any time, especially for critical issues or emergencies.
- Online Support Portal: The platform provides an online support portal with documentation, user guides, and troubleshooting resources, enabling customers to find solutions independently.
- Chat Support: Customers can also reach out to 8×8 through live chat for real-time assistance from support representatives.
eVoice
- Phone Support: eVoice offers phone support, allowing customers to directly speak with support representatives for assistance with their queries or concerns.
- Knowledge Base: The platform provides a knowledge base with articles, guides, and FAQs to help customers find answers and troubleshoot common issues independently.
- Email Support: Customers can reach out to eVoice through email for non-urgent inquiries, and the support team responds promptly to provide solutions or clarification.
Grasshopper vs 3cx vs 8×8 vs eVoice: Pricing Plans
Grasshopper pricing plans:
- Solo: Priced at $26 per month, it includes one phone number and three extensions.
- Partner: Priced at $44 per month, it includes three phone numbers and six extensions.
- Small Business: Priced at $80 per month, it includes five phone numbers and unlimited extensions. Additional features such as voicemail transcription and custom greetings are also included in all plans.
3CX Pricing Plan:
- Free Edition: This version is available at no cost and supports up to 8 simultaneous calls with basic features.
- Standard Edition: The pricing for the standard edition is based on the number of simultaneous calls required and the preferred deployment model (on-premises or cloud-based).
- Pro and Enterprise Editions: These editions offer advanced features and additional integrations, with pricing determined by the number of simultaneous calls and preferred deployment model.
8×8 Pricing
There are many pricing plains some of which are,X6 Priced at $85 per user/month, this plan includes skills-based routing, IVR (Interactive Voice Response), call recording, and CRM (Customer Relationship Management) features.
X7 Priced at $110 per user/month, this plan includes everything in X6 and provides an additional feature of multi-channel support for social media, chat, email, and SMS.X8 Priced at $140 per user/month, this plan includes everything in X7 and provides an advanced contact center with quality management (QM) and interaction analytics.
eVoice pricing plans:
- Lite: Priced at $12.99 per month, it includes 300 monthly minutes, 2 extensions, and features like call forwarding, voicemail-to-email, and auto-attendant.
- Pro: Priced at $29.99 per month, it includes 1000 monthly minutes, 5 extensions, along with additional features like live receptionist services and call screening.
Grasshopper vs 3cx vs 8×8 vs eVoice: Conclusion
Grasshopper vs 3cx vs 8×8 vs eVoice: Grasshopper vs 3cx vs 8×8 vs eVoice: In conclusion, when considering eVoice, Grasshopper, 8×8, and 3CX as communication solutions, it is important to evaluate your specific business needs. eVoice excels in providing a virtual phone system and cost savings, while Grasshopper offers a user-friendly virtual phone system with comprehensive support options.
8×8 stands out with its comprehensive cloud communications platform, global reach, and reliable call quality, while 3CX offers a versatile VoIP PBX system with unified communication features. By carefully considering factors such as features, scalability, cost, and support options, you can select the communication solution that best aligns with your business requirements.
Grasshopper vs 3cx vs 8×8 vs eVoice: FAQs
How can I reach customer support for these platforms?
eVoice and Grasshopper offer phone and email support, while 8×8 provides 24/7 phone support and an online support portal. 3CX utilizes an online ticketing system for customer support.
Can these platforms handle both inbound and outbound calls?
Yes, all four platforms support both inbound and outbound calls, allowing businesses to manage their communication effectively.
Are these platforms suitable for small businesses?
Yes, eVoice, Grasshopper, 8×8, and 3CX are designed to cater to the needs of small businesses, offering scalable solutions that can accommodate growth.
Can these platforms support larger enterprises?
Yes, these platforms provide features and options that can scale to meet the requirements of larger enterprises, including advanced communication and collaboration functionalities.
Is it possible to add more users to these platforms?
es, all four platforms allow businesses to add more users as needed, providing the flexibility to scale up or down based on the organization’s requirements.
