JustCall vs AXvoice vs Voiply vs Dialpad: In the world of modern communication, Voice over Internet Protocol (VoIP) has changed how businesses connect with customers and work together internally. But with so many VoIP service providers out there, it can be tough to choose the right one for your organization. That’s where this comparison comes in.
In this blog post, we’ll dive deep into four top VoIP providers: JustCall, AXvoice, Voiply, and Dialpad. We’ll explore their unique features, benefits, pricing, and customer support. Our goal is to give you the knowledge you need to make a smart decision. Join us as we examine each provider and help you find the perfect VoIP solution that meets your business needs and makes communication a breeze.
JustCall vs AXvoice vs VoIPly vs Dialpad: Syde-By-side Detailed Comparison
User-friendly interface and easy setup process.
Mobile app for convenient access to communication tools on the go.
Strong emphasis on customer support and assistance.
Simple setup process and intuitive interface.
Mobile apps for iOS and Android devices, enabling remote access.
Integration options with CRM systems for improved productivity.
User-friendly experience with a focus on ease of use.
Mobile app and web portal for flexible communication.
Integration with popular CRM systems for streamlined workflows.
video conferencing mobile app team collaboration
AI-powered transcription
language translation, analytics, and reporting.
JustCall vs AXvoice vs Voiply vs Dialpad: Quick Overview
Just Call
easy setup process.
Mobile app for convenient
customer support and assistance.
JustCall stands out as a compelling choice for VoIP services due to its numerous advantages. Firstly, the platform offers a rich array of features that cater to various communication needs. From call forwarding and recording to voicemail and IVR, JustCall provides a comprehensive toolkit for efficient and effective business communication.
Additionally, JustCall’s seamless integration capabilities with popular business tools and platforms, such as CRM systems and helpdesk software, allow for streamlined workflows and centralized communication management. Moreover, the user-friendly interface of JustCall makes it easy to navigate and set up, requiring minimal technical knowledge or training.
Axvoice
Conferencing capabilities
Simple setup process
enabling remote access
AXvoice presents a strong case for being a top choice for VoIP services. One of its key advantages is its extensive range of advanced call management features. With features like call routing, call recording, auto-attendant, and call conferencing, AXvoice empowers businesses to effectively handle calls, improve customer service, and streamline internal communication processes.
Another standout feature of AXvoice is its user-friendly setup and configuration, making it easy for businesses to get started quickly without requiring extensive technical expertise. Additionally, AXvoice offers mobile apps for iOS and Android devices, enabling seamless communication and access to key features on the go.
Voiply
Call analytics features.
User-friendly experience.
Mobile app and web portal for flexible communication.
VoiPly is a compelling choice for businesses seeking a reliable and feature-rich VoIP solution. One of its key advantages is its extensive range of communication features. With offerings such as call forwarding, call recording, voicemail-to-email, auto-attendant, and call analytics, VoiPly equips businesses with the tools they need to enhance their communication capabilities and improve productivity. Additionally, VoiPly places a strong emphasis on providing a user-friendly experience.
The platform offers an intuitive interface that simplifies navigation and configuration, ensuring that businesses can quickly adapt and make the most of the available features without requiring extensive training. Another notable advantage of VoiPly is its integration capabilities with CRM systems, allowing businesses to streamline their workflows and consolidate communication data.
Dialpad
advanced call analytics
CRM integrations
team messaging
mobile apps for a modern
productive communication experience.
One compelling reason to choose Dialpad is its emphasis on modern and innovative communication features. Dialpad offers HD calling, which ensures crystal-clear voice quality during conversations. Additionally, Dialpad provides advanced call analytics and insights, allowing businesses to gain valuable data and make informed decisions. The platform also integrates with popular CRM and productivity tools, streamlining workflows and improving efficiency.
Dialpad’s user-friendly interface and intuitive mobile apps make it easy for teams to communicate and collaborate effectively from anywhere. Overall, Dialpad’s combination of cutting-edge features, seamless integrations, and user-friendly experience makes it an excellent choice for businesses seeking a modern and comprehensive communication solution.
JustCall vs AXvoice vs Voiply vs Dialpad: Key Differences
JustCall offers a comprehensive set of features including call forwarding, call recording, voicemail, IVR, SMS, and team collaboration tools. It stands out with extensive integrations with popular CRM and helpdesk platforms. AvVoice focuses on essential VoIP functionalities, providing features like unlimited calling, call forwarding, and mobile apps.
Voiply emphasizes CRM integrations for enhanced productivity, while Dialpad offers a modern and innovative communication experience with features like HD calling, advanced call analytics, and integrations with CRM and productivity tools. Consider your specific needs and priorities to choose the most suitable provider among these options.
JustCall vs AXvoice vs Voiply vs Dialpad: Features
JustCall Features:
JustCall is a cloud-based phone system and contact center software that provides various features to facilitate effective communication and customer support. Here are some key features of JustCall:
- Virtual Phone Numbers: JustCall allows you to get virtual phone numbers from over 70 countries, enabling you to establish a local presence and receive calls from customers around the world.
- Call Forwarding: You can forward incoming calls from your virtual phone numbers to your personal phone or any team member’s phone. This ensures that you never miss an important call, even when you are away from your desk.
- Call Routing: JustCall provides advanced call routing capabilities, allowing you to route calls to specific teams or agents based on predefined rules. This ensures that calls are directed to the right person or department for efficient handling.
- Call Recording: With JustCall, you can record incoming and outgoing calls for quality assurance, training purposes, or compliance requirements. The recorded calls can be securely stored and accessed whenever needed.
- IVR (Interactive Voice Response): JustCall enables you to set up interactive voice menus to greet and guide callers through a series of options. IVR helps in automating call handling and directing customers to the appropriate department or self-service options.
- Voicemail & Transcriptions: If you miss a call, JustCall can record voicemail messages, which you can access later. Additionally, it provides voicemail transcriptions, converting voice messages into text format, making it easier to review and respond to them.
- Team Collaboration: JustCall offers features for internal team collaboration, such as call transfers, three-way calling, and call monitoring. These features enable better coordination and real-time assistance among team members during customer interactions.
AXvoice Features:
In the ever-evolving landscape of business communication, AXvoice stands out as a top-tier cloud-based phone system and contact center software. With an array of cutting-edge features, AXvoice empowers businesses to optimize their communication processes and deliver exceptional customer support. Let’s explore the key features that make AXvoice a game-changer:
- Global Reach Made Easy with Virtual Phone Numbers
- Expand your business presence effortlessly with AXvoice’s virtual phone numbers, available in numerous countries worldwide. Establish a local presence, connect with customers around the globe, and build trust by offering them a familiar, local phone number.
- Stay Connected Anytime, Anywhere with Call Forwarding
- Never miss a crucial call, whether you’re in the office or on the move. AXvoice’s call-forwarding feature seamlessly redirects incoming calls from your virtual phone numbers to your personal device or any team member’s phone. Stay connected, remain responsive, and provide uninterrupted customer support regardless of your location.
- Efficient Call Routing for Enhanced Productivity
- Ensure every call reaches the right person or team with AXvoice’s advanced call routing capabilities. Define customized rules to route calls based on your specific requirements. This intelligent system optimizes call handling, reduces wait times, and ensures personalized experiences for your valued customers.
- Quality Assurance through Call Recording
- Maintain exceptional quality standards and enhance training processes with AXvoice’s call recording feature. Capture and review both incoming and outgoing calls to ensure quality assurance, train your team, or meet compliance requirements. Access securely stored recordings whenever needed to continually improve customer interactions.
- Streamline Call Management with Interactive Voice Response (IVR)
- Simplify call handling with AXvoice’s interactive voice response (IVR) system. Create personalized voice menus to guide callers through various options. Automate call routing, direct customers to relevant departments, or offer self-service options. Enhance efficiency and customer satisfaction with streamlined call management.
- Effortless Voicemail Management
- Never miss important messages again with AXvoice’s efficient voicemail management. Retrieve voicemail messages at your convenience, ensuring you have access to crucial information. AXvoice’s voicemail transcription feature converts voice messages into text format, making it easier to review, respond, and stay on top of your customer communications.
- Data-Driven Insights for Success
- Track and measure key call metrics with AXvoice’s comprehensive analytics and reporting features. Gain valuable insights into call duration, volume, and response time. Leverage this data to monitor call center performance, make informed decisions, and continually improve your customer service operations.
- Efficiency through Integration
- AXvoice seamlessly integrates with popular CRM systems such as Salesforce, HubSpot, and Zendesk. Synchronize customer data, access call logs, and manage contacts directly from your CRM interface. Enjoy a unified experience and streamline your workflow for maximum efficiency.
- Expand Your Communication Channels with Messaging
- AXvoice supports SMS and MMS messaging, allowing you to engage with your customers through text messages using your virtual phone numbers. Seamlessly send and receive important information, notifications, and updates for effective communication.
- Optimized Call Flow with Call Queues
- Ensure a smooth call flow during peak times with AXvoice’s call queue feature. Calls are intelligently placed in a queue and connected to the next available agent. Provide organized support, eliminate chaos, and deliver exceptional customer experiences, even during high-demand periods.
Voiply Features:
- Global Reach Made Easy with Virtual Phone Numbers
Expand your business globally with Voiply’s virtual phone numbers available in numerous countries. Establish a local presence, connect with customers worldwide, and build trust by offering them a familiar, local phone number.
- Stay Connected Anytime, Anywhere with Call Forwarding
Never miss an important call, whether you’re in the office or on the go. Voiply’s call forwarding feature seamlessly redirects incoming calls from your virtual phone numbers to your personal device or any team member’s phone. Stay connected, remain responsive, and provide uninterrupted customer support, no matter where you are.
- Efficient Call Routing for Enhanced Productivity
Ensure every call reaches the right person or team with Voiply’s advanced call routing capabilities. Set up customized rules to route calls based on your unique requirements. This intelligent system optimizes call handling, reduces wait times, and ensures personalized experiences for your valued customers.
- Quality Assurance through Call Recording
Maintain exceptional quality standards and enhance training processes with Voiply’s call recording feature. Capture and review both incoming and outgoing calls to ensure quality assurance, train your team, or meet compliance requirements. Access securely stored recordings whenever needed to continually improve customer interactions.
- Streamline Call Management with Interactive Voice Response (IVR)
Simplify call handling with Voiply’s interactive voice response (IVR) system. Create personalized voice menus to greet and guide callers through various options. Automate call routing, direct customers to relevant departments, or offer self-service options. Enhance efficiency and customer satisfaction with streamlined call management.
- Effortless Voicemail Management
Never miss important messages again with Voiply’s efficient voicemail management. Retrieve voicemail messages at your convenience, ensuring you have access to crucial information. Voiply’s voicemail transcription feature converts voice messages into text format, making it easier to review, respond, and stay on top of your customer communications.
- Seamless Collaboration for Optimal Support
Facilitate real-time collaboration and provide instant assistance during customer interactions with Voiply’s collaboration features. Enjoy call transfers, three-way calling, and call monitoring, enabling seamless coordination and optimal support delivery within your team.
- Data-Driven Insights for Success
Track and measure key call metrics with Voiply’s comprehensive analytics and reporting features. Gain valuable insights into call duration, volume, and response time. Leverage this data to monitor call center performance, make informed decisions, and continually improve your customer service operations.
- Expand Your Communication Channels with Messaging
Voiply supports SMS and MMS messaging, allowing you to engage with your customers through text messages using your virtual phone numbers. Seamlessly send and receive important information, notifications, and updates for effective communication.
- Optimized Call Flow with Call Queues
Ensure a smooth call flow during peak times with Voiply’s call queue feature. Calls are intelligently placed in a queue and connected to the next available agent. Provide organized support, eliminate chaos, and deliver exceptional customer experiences, even during high-demand periods.
- Cost-Effective International Calling
Voiply offers affordable international calling rates, allowing you to connect with customers or contacts across different countries without straining your budget. Expand your global reach and nurture international relationships with ease
Dialpad’s Features:
Dialpad offers a range of advanced communication features designed to enhance productivity and collaboration:
- HD Calling: Dialpad provides high-definition voice calling, ensuring clear and crisp audio quality for all your conversations.
Voicemail: Users can receive and manage voicemail messages easily through the Dialpad platform, with options for transcription and voicemail-to-email functionality. - Call Analytics: Dialpad offers detailed call analytics and insights, providing valuable data on call volumes, durations, and trends. This data can help businesses make informed decisions and optimize their communication strategies.
- Integrations: Dialpad integrates with popular CRM platforms, productivity tools, and collaboration apps, allowing seamless synchronization of data and streamlining workflows.
- Team Messaging and Collaboration: Dialpad includes a team messaging feature that enables real-time communication and collaboration among team members, facilitating quick decision-making and information sharing.
- Mobile Apps: Dialpad provides intuitive and feature-rich mobile apps, allowing users to stay connected and productive on the go.
- Call Routing and Forwarding: Dialpad allows flexible call routing and forwarding options, ensuring calls are efficiently directed to the appropriate individuals or departments.
- AI-powered Voice Intelligence: Dialpad incorporates AI-powered voice intelligence capabilities, including transcription services and real-time call analysis for sentiment analysis and call coaching.
JustCall vs AXvoice vs Voiply vs Dialpad: Benefits
JustCall Benefits:
- Global Presence with Virtual Phone Numbers
Gain a global presence effortlessly with JustCall’s virtual phone numbers from over 70 countries. Establish a local presence and receive calls from customers worldwide, building trust and enhancing your international reach. - Seamless Call Forwarding for Uninterrupted Connectivity
Never miss important calls, even when you’re away from your desk. JustCall’s call forwarding feature ensures incoming calls from virtual phone numbers are seamlessly redirected to your personal phone or any team member’s device. Stay connected and responsive wherever you are. - Advanced Call Routing for Efficient Call Handling
Optimize call handling with JustCall’s advanced call routing capabilities. Route calls based on predefined rules, ensuring they reach the right team or agent. Improve efficiency, reduce wait times, and deliver personalized experiences to your customers. - Quality Assurance through Call Recording
Ensure exceptional quality standards and continuous improvement with JustCall’s call recording feature. Record incoming and outgoing calls for quality assurance, training, and compliance purposes. Access recorded calls securely and leverage them to enhance customer interactions. - Streamlined Call Management with Interactive Voice Response (IVR)
Simplify call handling and automate processes with JustCall’s interactive voice response (IVR). Create customizable voice menus to guide callers and direct them to the appropriate department or self-service options. Enhance efficiency and deliver exceptional customer experiences.
AXvoice Benefits:
AXvoice, a leading cloud-based phone system and contact center software, offers a multitude of benefits that optimize your communication processes and revolutionize customer support. Let’s explore the key advantages of AXvoice:
- Advanced Call Routing for Efficient Call Handling
Optimize call management with AXvoice’s advanced call routing capabilities. Route calls based on predefined rules to the most appropriate teams or agents. Improve efficiency, reduce wait times, and provide personalized experiences to your valued customers. - Ensure Quality Assurance through Call Recording
Maintain exceptional quality standards and enhance training processes with AXvoice’s call recording feature. Record incoming and outgoing calls to ensure quality assurance, train your team, and meet compliance requirements. Access securely stored recordings to continually improve customer interactions. - Streamline Call Management with Interactive Voice Response (IVR)
Simplify call handling and automate processes with AXvoice’s interactive voice response (IVR) system. Create personalized voice menus to greet callers and guide them through a series of options. Automate call routing and provide self-service options for efficient customer service. - Effortless Voicemail Management and Transcriptions
Never miss important messages with AXvoice’s efficient voicemail management. Retrieve voicemail messages at your convenience, ensuring prompt response and effective communication. AXvoice’s voicemail transcription feature converts voice messages into text format, making it easier to review and respond to customer inquiries. - Seamless Team Collaboration for Real-Time Assistance
Facilitate real-time collaboration and provide instant assistance among team members with AXvoice’s team collaboration vatures. Enjoy call transfers, three-way calling, and call monitoring, enabling smooth coordination and superior support during customer interactions.
Voiply Benefits:
Voiply is a game-changing provider of cloud-based phone systems and contact center solutions, offering a plethora of benefits that optimize your communication processes and transform your customer support. Let’s delve into the key advantages of Voiply:
- Ensure Quality Assurance with Call Recording
Maintain impeccable service standards with Voiply’s call recording feature. Record both inbound and outbound calls for quality assurance, training purposes, and compliance requirements. Access and review recordings securely to enhance agent performance and customer interactions. - Streamline Call Management with Interactive Voice Response (IVR)
Simplify call handling and automate processes with Voiply’s interactive voice response (IVR) system. Create customized voice menus to greet and guide callers through various options, enabling self-service capabilities and efficient call routing. Enhance customer satisfaction and optimize call management. - Effortless Voicemail Management and Transcriptions
Voiply’s efficient voicemail management ensures you never miss important messages. Access voicemail at your convenience and benefit from voicemail transcriptions that convert voice messages into text format. Review and respond promptly, streamlining communication and improving customer response times. - Seamless Team Collaboration for Superior Support
Foster real-time collaboration among your team members with Voiply’s seamless team collaboration features. Enable call transfers, three-way calling, and call monitoring, facilitating swift problem-solving and ensuring exceptional support throughout customer interactions. - Data-Driven Insights for Informed Decision-Making
Harness the power of data with Voiply’s comprehensive analytics and reporting features. Track essential call metrics, including call duration, volume, and response time, to gain valuable insights into call center performance. Make data-driven decisions, identify areas for improvement, and optimize your customer service operations.
Dialpad’s Benefits:
- Modern Communication Experience: Dialpad provides a modern and intuitive user interface, delivering a seamless and enjoyable communication experience for users.
- HD Calling: With Dialpad, businesses can experience high-definition voice calling, ensuring clear and crisp audio quality during conversations.
- Advanced Call Analytics: Dialpad offers detailed call analytics and insights, providing valuable data on call volumes, durations, and trends. This information can help businesses make data-driven decisions and optimize their communication strategies.
- CRM Integrations: Dialpad integrates with popular CRM platforms, allowing businesses to synchronize customer data and streamline workflows. This enables seamless and efficient customer interaction and enhances overall productivity.
- Collaboration Tools: Dialpad includes team messaging and collaboration features, facilitating real-time communication and collaboration among team members. This promotes effective teamwork and faster decision-making.
- Mobile Apps: Dialpad provides mobile apps for iOS and Android devices, allowing users to stay connected and productive while on the go.
- AI-powered Voice Intelligence: Dialpad leverages AI-powered voice intelligence capabilities, such as call transcription and real-time call analysis. These features enable functionalities like sentiment analysis and call coaching, enhancing overall communication quality.
JustCall vs AXvoice vs Voiply vs Dialpad: Pricing
JustCall’s Pricing Plan:
The Basic Plan is designed for individuals or small teams, providing essential calling features, predetermined minutes per user, virtual phone numbers, and core functionalities like call forwarding and recording.
The Standard Plan, ideal for growing businesses, expands on the Basic Plan with advanced call routing, IVR functionality, voicemail transcriptions, and seamless CRM integration, empowering teams to handle higher workloads and deliver exceptional customer service.
The Premium Plan takes communication to the next level for larger teams and organizations, offering advanced collaboration tools, comprehensive analytics, advanced call queues, and increased call volume and minutes per user.
AXvoice’s Pricing Plan:
The Basic Plan is designed for individuals or small teams, providing essential features like a set number of minutes per user, virtual phone numbers, call forwarding, and call recording at a budget-friendly rate, ideal for startups and small businesses.
The Standard Plan enhances communication capabilities with advanced call routing, IVR functionality, voicemail transcriptions, seamless CRM integration, increased call volume, and competitive pricing, making it suitable for growing businesses.
The Premium Plan takes communication to the next level for larger teams and organizations, offering advanced collaboration tools, comprehensive analytics, advanced call queues, and amplified call volume and minutes per user.
Voiply’s Pricing Plan:
The Basic Plan is designed for small businesses or individuals, providing essential features like unlimited domestic calling, voicemail, and call forwarding at a cost-effective price. The Standard Plan caters to growing businesses with advanced call management, auto-attendant, call recording, and CRM integration options, empowering them to enhance customer communication and streamline operations.
The Advanced Plan is tailored for larger organizations, offering features like multi-level IVR, call analytics, call queuing, and CRM integrations to handle high call volumes and optimize customer experiences.
Dialpad’s Pricing Plan
Standard Plan:
- Monthly Cost: $23
- Annual Cost (Billed Annually): $15
- Features: Unlimited calling, SMS & MMS, AI-powered call and voicemail transcriptions, integrations, support.
Pro Plan:
- Monthly Cost: $35
- Annual Cost (Billed Annually): $25
- Features: All features of the Standard plan, plus local number support in 70+ countries, multiple phone numbers, CRM integrations, open APIs, and 24/7 live agent support.
Enterprise Plan:
- Contact for Quote: The Enterprise plan offers customized pricing, and users need to contact Dialpad for a quote.
- Features: All features of the Pro plan, plus additional benefits like 100% uptime, unlimited ring groups, Dial-by-extension, SSO integrations, data retention policies, and priority live agent support.
JustCall vs AXvoice vs Voiply vs Dialpad: Customer Support
JustCall:
JustCall ensures that customers have access to various support channels for assistance. They offer 24/7 phone support, live chat, and email support to address any issues or inquiries promptly. JustCall’s support team is available round the clock to help with technical matters, account management, and feature usage.
Additionally, they provide a comprehensive knowledge base that includes training resources, FAQs, and video tutorials to assist users in utilizing the platform effectively.
AXvoice
AXvoice emphasizes the importance of customer support and provides several avenues for assistance. Users can reach out to their support team via phone, email, or live chat during business hours.
AvVoice’s support team is available to help with technical issues, feature usage, and account management. They also offer a knowledge base comprising FAQs and resources to help customers troubleshoot common problems and maximize the benefits of their VoIP services.
VoIPly
VoIPly understands the significance of reliable support and offers multiple options for customer assistance. They provide 24/7 phone support, live chat, and email support to cater to users’ needs at any time.
VoIPly’s support team is available to address technical issues, offer guidance on feature utilization, and assist with account management. They also offer resources such as video tutorials, FAQs, and dedicated account managers who can provide personalized support to businesses throughout their journey.
Dialpad:
Dialpad takes customer support seriously and offers robust assistance to its users. With 24/7 availability, businesses can rely on Dialpad’s support team at any time, regardless of their location or working hours. Users have access to multiple support channels, including email, live chat, and phone support, allowing them to choose the most convenient method to address their concerns.
Additionally, Dialpad provides a comprehensive knowledge base and online resources such as user guides, FAQs, and tutorials to empower users with self-help options. For enterprise customers, dedicated account managers are available to provide personalized support and guidance.
JustCall vs AXvoice vs Voiply vs Dialpad: Conclusion
JustCall vs AXvoice vs Voiply vs Dialpad: After an in-depth comparison of JustCall, AXvoice, Voiply, and Dialpad, it’s clear that each VoIP provider brings its own strengths and advantages to the table.JustCall offers a comprehensive set of features and extensive CRM and helpdesk integrations, making it a suitable choice for businesses seeking a robust communication solution with seamless workflow integration.
AXvoice focuses on essential VoIP functionalities and convenience, providing unlimited calling, call forwarding, and mobile apps for businesses that prioritize reliable communication tools. Voiply differentiates itself with its emphasis on CRM integrations, offering features like call recording, call queues, and voicemail-to-email, making it an ideal choice for businesses that heavily rely on customer relationship management.
