Nextiva vs Onsip vs Webex vs Zoom Phone: Nextiva, Onsip, Webex, and Zoom Phone are all communication solutions that offer VoIP capabilities. VoIP technology enables voice communication over the internet, allowing businesses to make calls and conduct meetingsEffective communication plays a pivotal role in ensuring success. When it comes to choosing the perfect phone system, making the right decision has become more crucial than ever.
In a sea of options, there are four noteworthy contenders that stand out from the crowd: Nextiva, OnSIP, Webex, and Zoom Phone. These giants of the telecommunications industry offer an array of features and capabilities, each striving to claim the coveted top spot in the realm of business communication.
Businesses who need a robust, secure and reliable enterprise phone system that works across every device and comes with advanced features they can choose Nextiva. Zoom Phone is for businesses of all sizes, ranging from small businesses to global enterprises.
Midsize businesses, providing a PBX solution with a virtual receptionist and personalized voice mailboxes, calling with extension numbers, direct inward dialing (DID) numbers they can choose Webex. Onsip are simple to set up and easy to use, so users can get on with the business of connecting with customers.
Nextiva vs Onsip vs Webex vs Zoom Phone: Quick Comparison Table
Easy integration with popular business applications and CRM systems.
Strong customer support and reliable service
Auto attendant
Ring groups
Call recording
20-country calling area
Competitive pricing for plans
User-friendly administration portal
Video conferencing with 250 participants
SMS and internal team chat
Reliable and stable audio and video quality.
Integrated chat and file-sharing features.
File sharing and collaborative editing
AI-generated meeting summaries
Live meeting transcription
Excellent video and audio quality, even in large meetings.
In-app meeting scheduling and calendars
Live meeting audio translation
Nextiva vs Onsip vs Webex vs Zoom Phone: Quick Overview
Nextiva provides a Voice over Internet Protocol (VoIP) phone system that enables businesses to make and receive calls over the internet instead of traditional phone lines. This technology allows for more flexibility, scalability, and cost savings compared to traditional phone systems.
nextiva
User-friendly interface
Scalable and flexible
Robust feature set
Features
- Integration with popular CRM and productivity tools.
- Real-time analytics and reporting for call monitoring and performance tracking.
- Reliable and scalable infrastructure.
- Mobile and desktop apps for remote communication.
- Exceptional customer support.
Onsip
OnSIP is a cloud-based communication platform that provides realistic and practical features for businesses, such as VoIP calling, video conferencing, instant messaging, and call analytics, to optimize communication and collaboration within organizations.
Onsip
Unified communications
Business phone system
Collaboration tools
Features
- OnSIP is a cloud-based VoIP service that provides reliable and scalable communication solutions for businesses.
- OnSIP offers a flexible and customizable platform with features like call forwarding, call recording, and voicemail transcription.
- OnSIP supports a wide range of devices, including desk phones, softphones, and mobile apps, for seamless communication from anywhere.
- OnSIP’s intuitive admin portal allows for easy management of users, extensions, and call flows.
Webex
Webex is a collaborative platform developed by Cisco that offers video conferencing, online meetings, webinars, team messaging, screen sharing, and file sharing, facilitating remote collaboration and communication for businesses and individuals.
Features
- Webex provides secure and reliable video conferencing capabilities for seamless virtual meetings and collaboration.
- With Webex, users can share screens, files, and applications in real-time to enhance collaboration and productivity.
- Webex offers advanced meeting controls, such as mute/unmute, raise hand, and chat functions, for efficient meeting management.
Zoom Phone
Zoom Phone is a cloud-based telephony solution offered by Zoom, a popular video conferencing and communication platform. It provides businesses with a comprehensive phone system that allows users to make and receive calls using internet connectivity.
Zoom Phone
User-friendly interface
Scalable Solution
Cloud-based
Features
- Zoom Phone provides a cloud-based phone system with features like call routing, auto-attendant, and voicemail.
- Zoom Phone integrates seamlessly with Zoom Meetings, enabling easy transition from a phone call to a video meeting.
- Zoom Phone offers call recording and transcription capabilities for capturing important conversations and maintaining records.
- Zoom Phone provides mobile and desktop apps for making and receiving calls from anywhere, using any device.
Nextiva vs Onsip vs Webex vs Zoom Phone: Key Differences
When comparing Nextiva, Onsip, Webex, and Zoom Phone, it’s important to note their key differences. Nextiva offers a comprehensive suite of communication tools with a user-friendly interface, while Onsip provides flexible and scalable VoIP solutions.
Webex, backed by Cisco, offers a robust collaboration platform, and Zoom Phone combines exceptional video conferencing capabilities with an integrated phone system. Evaluating factors such as functionality, ease of use, scalability, and integration capabilities is crucial in determining the most suitable solution for your business needs.
Nextiva vs Onsip vs Webex vs Zoom Phone: Key Features
Nextiva
- HD VoIP Phone Service: Nextiva ensures clear and reliable voice communication with its high-quality HD VoIP phone service.
- NextivaONE App: The NextivaONE app provides a unified platform for voice, video, messaging, and more, accessible on mobile and desktop devices.
- Unlimited Calling in North America: Nextiva plans include unlimited calling in North America, making it convenient and cost-effective to stay connected.
- Unlimited Business Text Messaging: Nextiva plans offer unlimited business text messaging for efficient communication with customers.
- Unlimited Online Faxing: Nextiva allows unlimited online faxing, eliminating the need for physical fax machines.
- Unlimited Web Conferencing: Nextiva enables virtual meetings through its web conferencing capabilities.
- Team Chat: Nextiva offers real-time team chat for seamless communication and file sharing.
Onsip
- Auto attendants: Create self-service routing menus so customers can reach agents, voice mailboxes, or hear pre-recorded (via voice or type-to-text) announcements/messages
- Automatic call distribution (ACD) queues: Create agent ring groups and to optimize the call-waiting process and shorten hold times. Customize hold music and choose from queue ring settings like round robin, ring all, or ring, least-active agent. Personal ring strategies let agents choose how long their phone rings before voicemail.
- Advanced queue options: Add unlimited users to queue ring groups. Users to log themselves in and out of queues as needed, and callers can “escape” queues to agent voicemail at any time.
- Monitor, whisper, barge, takeover: Listen in on any live customer-agent conversation, whisper to offer private agent guidance, barge to join an active conversation, and takeover to assume conversation control
- Call management: On-call hold, warm and cold transfers, call blocking, call parking
- Voicemail: Set up a visual voicemail box with a custom greeting and voicemail-to-email forwarding
Webex
- Voicemail with transcription: Set up a business voicemail, create a custom message, and access virtual voicemail logs with transcriptions and one-click callback
- AUTO ATTENDENT/IVR: Create a self-service IVR menu to route incoming callers to the right destination via DTMF. Using text-to-voice or a recorded message, give customers up to 9 routing options.
- Channel and device flip: Switch calls seamlessly between desktop/mobile devices and channels like video, VoIP telephony, and chat
- Integrated address book: Share a company-wide address book
- Video Conferencing: Webex offers high-quality video conferencing capabilities, allowing participants to join meetings from any device and collaborate effectively through video and audio communication.
- Online Meetings and Webinars: With Webex, users can host online meetings and webinars, enabling participants to join remotely and interact through features like screen sharing, chat, and whiteboarding.
Zoom Phone
- Automatic call distribution (ACD) groups with call queueing: Zoom Phone offers ACD groups with call queueing functionality. Agents can be grouped together to handle inbound calls, and when all agents are busy, customers can wait in queues until an agent becomes available.
- Visual voicemail with voicemail transcription: Zoom Phone includes visual voicemail, allowing users to view and manage their voicemail messages visually within the Zoom application. While voicemail transcription is not explicitly mentioned in Zoom Phone’s feature set, Zoom does offer automatic transcription capabilities in its meetings and webinar features.
- Unlimited multi-level IVRs: Zoom Phone provides IVR (Interactive Voice Response) capabilities, allowing businesses to set up multi-level IVRs for call routing and automated menu options. The specific limit of IVR levels may vary depending on the Zoom Phone subscription plan.
- Barge/monitor/whisper/takeover: Zoom Phone supports call monitoring and control features, including barge (joining a call in progress), monitor (listening to calls without active participation), whisper (providing instructions to an agent without the other party hearing), and takeover (taking over a call from another user).
- 3-way ad hoc conference calls: Zoom Phone enables users to initiate ad hoc conference calls with up to three participants, allowing for quick and spontaneous collaboration.
- Call recording: Zoom Phone offers call recording capabilities, allowing users to record calls for later reference, compliance, or training purposes. It’s important to note that call recording may be subject to legal requirements and consent regulations.
Nextiva vs Onsip vs Webex vs Zoom Phone: Key Benefits
Nextiva
- Streamlined Communication: Unified voice, video, and messaging for seamless collaboration.
- Enhanced Customer Interactions: User-friendly CRM software for improved satisfaction and retention.
- Flexible Pricing: Customizable plans for businesses with 20+ user accounts.
- Reliable Phone Service: VoIP with call management tools and online faxing.
- Real-Time Analytics: Customizable dashboards for data-driven decisions.
Onsip
- Streamlined communication for enhanced collaboration.
- Improved customer interactions with user-friendly CRM software.
- Flexible pricing options to fit businesses with 20+ user accounts.
- Reliable VoIP phone service with call management tools.
- Online faxing for convenient document exchange.
- Real-time analytics for data-driven decision-making.
- Customizable dashboards for monitoring and insights.
- Scalable solution to adapt to evolving business needs.
Webex
- eamless collaboration through video conferencing, online meetings, and screen sharing.
- Enhanced productivity with integrated messaging, file sharing, and virtual whiteboarding.
- Flexibility to join meetings from any device, including computers, smartphones, and tablets.
- Advanced security features to protect sensitive information during meetings.
- Webex Events for hosting webinars, virtual conferences, and large-scale online events.
- Integration with popular productivity tools, such as Microsoft Office 365 and Google Workspace.
- Recording and playback capabilities for easy review and reference.
Zoom phone
- Seamless integration with the Zoom platform for unified communication and collaboration.
- Scalable cloud-based telephony solution for businesses of all sizes.
- HD audio and video quality for crystal-clear communication.
- Robust call management features such as call routing, auto-attendant, and voicemail transcription.
- Cross-platform compatibility for flexible usage on various devices.
- Enhanced security and privacy features for confidential business conversations.
- Easy setup and administration with a user-friendly interface.
- Reliable service and 24/7 customer support for uninterrupted communication.
Nextiva vs Onsip vs Webex vs Zoom Phone: Customer Support
Nextiva Support
- 5/5 Network Rating via Downdetector.com
- 94% Customer Satisfaction according to Gartner
- 90% Willingness to Recommend according to Gartner
- 9.5/10 Easiest to Use via G2
- 1000+ Dedicated Team Members and we love each of them
- 1 billion+ Calls on Network
Onsip Support System
- Multiple Support Channels: OnSIP offers various channels for customer support, including phone support, email support, and live chat. This ensures that customers have different options to reach out for assistance based on their preferences.
- Knowledge Base and Documentation: OnSIP provides a comprehensive knowledge base and documentation resources. Users can access these resources to find answers to common questions, troubleshoot issues, and learn more about the platform’s features and functionalities.
- Community Forums: OnSIP hosts community forums where users can engage with each other, share experiences, ask questions, and receive support from fellow users. This fosters a collaborative environment and allows users to benefit from the collective knowledge of the OnSIP community.
- Ticketing System: OnSIP utilizes a ticketing system to efficiently handle customer inquiries and support requests. Users can submit tickets detailing their issues or concerns, and OnSIP’s support team will address them in a timely manner.
- Personalized Assistance: OnSIP’s support team strives to provide personalized assistance tailored to each customer’s needs. They aim to understand and resolve customer issues effectively, ensuring a positive support experience.
Webex Support System
- 24/7 Technical Support: Webex provides round-the-clock technical support to address any issues or inquiries users may have.
- Multiple Support Channels: Users can access support via phone, email, or online chat, allowing them to choose the most convenient method for seeking assistance.
- Extensive Online Resources: Webex offers a comprehensive knowledge base, FAQs, and troubleshooting guides to help users find answers and solutions on their own.
- Community Forums: Webex hosts community forums where users can engage with other users, share knowledge, and seek advice on various topics related to the platform.
- Professional Services: Webex offers professional services and consulting for businesses that require additional assistance with deployment, integration, or customization of the platform.
Zoom Phone Support System
- Multiple Support Channels: Zoom Phone provides support through various channels, including phone support, online chat, and email. Users can choose the most convenient method to reach out for assistance.
- Knowledge Base and FAQs: Zoom offers a comprehensive knowledge base and frequently asked questions (FAQs) section, providing self-help resources and answers to common queries. Users can access these resources to find solutions and troubleshoot issues.
- Community Forum: Zoom has an active community forum where users can engage with other users, share experiences, ask questions, and receive guidance from the community. This forum serves as a valuable resource for users seeking peer support.
- Ticketing System: Zoom Phone utilizes a ticketing system for efficient issue tracking and resolution. Users can submit support tickets with their specific concerns or problems, allowing the support team to address them promptly.
- Online Documentation and Guides: Zoom Phone offers online documentation, user guides, and tutorials to help users understand the platform’s features and functionalities. These resources provide step-by-step instructions and best practices for using Zoom Phone effectively.
Nextiva vs Onsip vs Webex vs Zoom Phone: Pricing
Nextiva
Nextiva’s Essential plan includes unlimited voice calling within the US and Canada, along with chat and video. The Professional plan adds conference calling to the VoIP service, expands the auto attendant to multi-level, and adds SMS capabilities. The Enterprise plan includes all integrations, access to many Nextiva automation, and call recording.
Nextiva’s advanced analytics features–like in-depth queue reports and visuals, real-time agent suggestions, and customer journey mapping–and their productivity features–like unlimited teammate rooms, video chat, and video recording–are available as separate add-on plans.
OnSIP’s Unlimited Plan costs $18.95 monthly per user and offers unlimited calling within their 20-country calling area. Its VoIP system also includes unlimited usage of most features, like auto attendants and ring groups.
The Basic plan, best for small companies with low call volumes, costs $49.95 per month for the entire account, but charges 2.9¢ per minute for calls and includes limited usage of features.
Many call-center features, as well as Sayso, are available as add-ons.
–like in-depth queue reports and visuals, real-time agent suggestions, and customer journey mapping–and their productivity features–like unlimited teammate rooms, video chat, and video recording–are available as separate add-on plans.
Webex offer a free plan, a Suite plan, and an Enterprise plan with a 100-license minimum. The Free plan includes 40-minute video meetings with 100-participant capacity, unlimited calling to other Webex users, and unlimited chat.
The Business plan supports 200 meeting participants and 24-hour meetings, unlimited calling in the US and Canada, and most phone system features. The Enterprise plan supports 1000-participant meetings and adds call queues, call recording, and call barging.
Zoom Phone offers 5 plans, including a free version. The free Basic plan includes team chat and 100-participant meetings with a 40-minute time limit, plus collaborative video features like whiteboards and breakout rooms.
The Pro plan expands the video time limit to 30 hours plus live captions. The Business plan expands video meetings to 300 participants. The Business Plus plan adds VoIP calling with Zoom Phone. The Enterprise plan expands meeting capacity up to 1000 users.
Nextiva vs Onsip vs Webex vs Zoom Phone: Conclusion
Nextiva vs Onsip vs Webex vs Zoom Phone: In conclusion, when comparing OnSIP, Nextiva, Webex, and Zoom, each platform offers unique features and strengths for communication and collaboration needs. OnSIP stands out with its streamlined communication and flexible pricing options. Nextiva excels with its HD VoIP service and unified communication capabilities.
Webex, developed by Cisco, provides a comprehensive suite of tools for remote collaboration. Zoom, known for its video conferencing expertise, offers Zoom Phone reliable telephony solutions. Ultimately, the best choice depends on specific requirements, such as budget, feature preferences, and the scale of communication needs.
Nextiva vs Onsip vs Webex vs Zoom Phone: FAQs
How reliable are the platforms?
OnSIP: OnSIP has a solid reputation for its reliability, with a 5/5 network rating according to Downdetector.com.
Nextiva: Nextiva is known for its reliable service and robust network infrastructure, ensuring consistent and high-quality communication.
Webex: Webex, developed by Cisco, is built on a reliable network infrastructure, providing stable and secure communication experiences.
Zoom: Zoom has gained popularity for its reliable video conferencing service and scalable infrastructure, facilitating millions of meetings daily.
What are the key differences between Nextiva, Onsip, Webex, and Zoom Phone?
Nextiva offers a comprehensive suite of communication tools, while Onsip focuses on flexible and scalable VoIP solutions. Webex provides a robust collaboration platform backed by Cisco, and Zoom Phone integrates video conferencing with a phone system.
How can I choose the right solution?
Consider factors such as functionality, ease of use, scalability, integration capabilities, and specific business requirements to determine the most suitable solution among Nextiva, Onsip, Webex, and Zoom Phone.
Which solution is the most user-friendly?
Nextiva is known for its user-friendly interface, providing an intuitive experience for users to manage their communication tools effectively.
Do these solutions integrate with other software or applications?
Yes, all four solutions offer integrations with popular business applications, allowing for seamless workflows and data synchronization across platforms.
