8×8 Review, Benefits, Features, Pricing, And More.

8×8 Review

8×8 is a leading provider of cloud-based business phone system services. With an entry-level plan that includes unlimited calling in the U.S. and Canada, auto-attendants, and intelligent call routing, 8×8 offers companies of any size or industry a professional look and sound. Getting started with 8×8 is quick and easy, taking only five minutes to choose a local business phone number, download the 8×8 Work application, and start making or receiving calls with a new account.

One of the standout features of 8×8 is its admin console, which makes it easy for non-technical business owners to configure auto attendants, adjust call queues, and edit ring groups. 8×8’s upper-tier plans add unlimited calling to 48 countries, along with advanced features like supervisor analytics, and call quality reporting.

But 8×8 isn’t just transforming business communications with its phone system services. The company has integrated voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform. This platform keeps people connected and productive no matter where they are in the world.

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Security and compliance are top priorities for 8×8, as evidenced by their third-party security and compliance certifications. The company’s platform and patented technology deliver a consistent end-user experience, supported by an end-to-end SLA that covers both uptime and call quality. And with call activity reporting, AI-driven speech analytics, and virtual agents, 8×8 provides unique insights that drive productivity improvements, cost savings, and revenue growth.

8×8 Review: Benefits of Using 8×8

8×8 offers a range of benefits to businesses of all sizes and industries. Some of the key advantages of 8×8’s cloud-based business phone system service include:

Professional image

8×8’s auto-attendants, call routing, and other features can help any business create a professional image and improve customer service.

Easy to use

With the 8×8 admin console, even non-technical business owners can easily configure their phone systems to meet their needs.

Unlimited calling

8×8’s entry-level plan includes unlimited calling in the U.S. and Canada, while upper-tier plans offer unlimited calling to 48 countries.

Integrated platform

With voice, video, chat, contact center, and enterprise-class API solutions integrated into one platform, 8×8 makes it easy for businesses to stay connected and productive.

Secure and compliant

8×8’s platform is built to protect businesses using the highest levels of data security, privacy, and compliance, verified by third-party security and compliance certifications.

Reliable

8×8’s patented technology delivers a consistent end-user experience over inconsistent networks, supported by an end-to-end service level agreement that covers both uptime and call quality.

Insightful

8×8’s unique ability to bring together and analyze data from across all communication touchpoints provides unique insights that drive productivity improvements, cost savings, and revenue growth.

Global network with local experience

With a global network and enterprise-grade communications and collaboration tools, 8×8 is ready to support businesses everywhere they operate.

8×8 Review: Features

8×8 is a cloud-based business phone system service provider that offers a wide range of features to help businesses of any size or industry create a professional look and sound for their communications network. Some of the top features of 8×8 include:

Enterprise-grade cloud PBX

8×8’s cloud PBX includes features like auto-attendant, voicemail, and flexible call flows to create a seamless and efficient communications network.

Unlimited calling, SMS, and fax

With 8×8’s unlimited calling, SMS, and faxing capabilities, businesses can communicate with customers and colleagues without worrying about usage fees.

Multi-level auto-attendant

The multi-level auto-attendant feature allows businesses to create a customized greeting for callers and route calls to the appropriate department or individual.

Call recordings

8×8’s call recording feature allows businesses to record and store calls for quality assurance, training, and compliance purposes.

Visual voicemail

The visual voicemail feature allows users to view and manage voicemails from a centralized location, making it easy to stay organized and respond to messages quickly.

Call handling

8×8’s call handling features include caller ID, blocking, call forwarding and transfer, call waiting and parking, and 3-way calling to equip teams with the tools they need to manage incoming and outgoing phone calls.

Call management

The call management features include ring groups, call monitoring, and call queues, which help distribute incoming calls efficiently and improve employee productivity.

Easy administration

With a single administrative interface, businesses can easily manage user provisioning, system configuration, and access controls.

Corporate features

8×8 offers features like directory assistance, presence, and analytics to keep employees productive and efficient.

8×8 Work

8×8 Work is an all-in-one communication platform that includes voice, video, chat, and fax capabilities on desktop, web, and mobile devices, making it easy for users to stay productive from anywhere.

8×8 Review: Conclusion

8×8 is an all-in-one cloud-based communication platform that offers a wide range of features to help businesses of any size or industry maintain a professional and reliable phone system. With its enterprise-grade PBX system, unlimited calling, multi-level auto attendant, call recordings, visual voicemail, and call handling features, businesses can easily connect with their teams and customers from anywhere and on any device. Additionally, 8×8 provides core productivity tools such as music on hold, local number porting, and overhead paging to enhance communication capabilities.

Moreover, 8×8’s call management features like ring group, call monitoring, and call queues help distribute incoming calls efficiently, facilitate customer conversations, and improve employee productivity. Its easy administration with a single administrative interface for user provisioning, system configuration, and management, cost center, emergency services, corporate features, directory assistance, presence, and analytics make it a comprehensive solution.

Overall, 8×8’s unique ability to bring together and analyze data from all communication touchpoints provides unique insights that drive productivity improvements, cost savings, and revenue growth. It is a reliable and secure platform that offers a consistent end-user experience over inconsistent networks, supported by an end-to-end service level agreement covering both uptime and call quality.

8×8 Review: FAQs

What is 8×8?

8×8 is a cloud-based communication platform that provides businesses with an all-in-one solution for voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform.

What features does 8×8 offer?

8×8 offers a wide range of features, including an enterprise-grade PBX system, unlimited calling, multi-level auto attendant, call recordings, visual voicemail, call handling, call management, easy administration, cost center, emergency services, corporate features, directory assistance, presence, and analytics.

Can I use my existing phone number 8×8?

Yes, 8×8 allows local number porting and direct dial numbers, which means you can keep your existing phone number when switching to 8×8.

Is 8×8 secure?

Yes, 8×8 is secure and compliant with the highest levels of data security, privacy, and compliance, verified by 3rd party security and compliance certifications.

Can I use 8×8 from anywhere?

Yes, you can use 8×8 from anywhere with a consistent all-in-one experience for voice, video, chat, and fax on desktop, web, and mobile.

Does 8×8 offer customer support?

Yes, 8×8 offers customer support 24/7 via phone, email, and live chat to help businesses with any questions or issues they may encounter.