Aircall Review, Benefits, Features, Pricing, And More.

Aircall Review

Aircall is one of the best VoIP providers and a leading cloud phone service that offers a virtual phone system to businesses. Its integration with popular CRMs and Helpdesk tools makes it a reliable virtual phone number provider for businesses with 3+ users. With Aircall, businesses can scale their teams according to seasonality, and gain insights through real-time analytics, making it one of the best call center software options available.

Compared to traditional phone systems, Aircall’s cloud-based phone system offers more features and flexibility, making it one of the best VoIP home phone services on the market. Its virtual phone system can be accessed through desktop and mobile applications, providing an all-encompassing communication experience for businesses. Check Aircall pricing to get more offers and discounts.

Aircall’s commitment to enabling delightful moments of human connection through great conversation makes it stand out among other virtual phone number providers. With over 7000 companies worldwide using Aircall, it has become a trusted name in the industry. Its global reach, with numbers from 100+ countries, has made it a popular choice for businesses of all sizes.

🏆  Also, You can check Aircall Alternatives as well

Aircall Review: Benefits of Using Aircall

Using Aircall as your cloud-based phone system can provide a range of benefits for your business, including:

Improved productivity

Aircall’s features, such as call transcriptions, shared contacts, and desktop notifications, can help teams collaborate more efficiently and get more done in less time.

Increased flexibility

With Aircall, your team can work from anywhere and access their phone system from desktop and mobile devices. You can also easily add or remove phone numbers as your team grows or as you expand into new markets.

Enhanced customer experience

Aircall’s advanced call center features, such as call queuing, real-time modifications, and call monitoring, can help you provide better customer support and deliver a more personalized experience.

Better insights

Aircall’s analytics and reporting features give you real-time insights into your team’s performance, so you can make data-driven decisions and optimize your operations.

Integration with popular tools

Aircall integrates seamlessly with a range of popular CRMs and helpdesk tools, so you can streamline your workflows and improve your team’s productivity.

Aircall Review: Features

Phone System Features

Toll-Free Numbers:

Aircall allows businesses to set up toll-free numbers that enable customers to call them for free from anywhere in the world.

International Numbers:

Aircall provides international numbers from over 100 countries, allowing businesses to expand their global reach.

Call Conference Solution:

Aircall’s call conference solution enables teams to host conference calls with up to 50 participants.

Collaboration

Shared Contacts:

Aircall’s shared contacts feature allows teams to access and manage contacts collaboratively.

Warm Transfer:

Aircall’s warm transfer feature enables users to transfer calls to another team member without disconnecting the customer.

Shared Call Inbox:

Aircall’s shared call inbox feature allows teams to manage incoming calls together, ensuring no calls are missed.

Call Center Features

Real-Time Modifications:

Aircall’s real-time modifications feature allows admins to make changes to their call center settings on the fly.

Call Queuing:

Aircall’s call queuing feature enables businesses to manage high call volumes efficiently.

Ring Groups:

Aircall’s ring groups feature allows teams to organize incoming calls and assign them to specific agents or departments.

Productivity

Call Transcription:

Aircall’s call transcription feature automatically transcribes incoming calls, enabling users to read and review call transcripts.

Desktop Notifications:

Aircall’s desktop notification feature alerts users to incoming calls and provides quick access to call controls.

Ring on Speakers:

Aircall’s ring on speakers feature allows users to hear incoming calls through their computer speakers.

Analytics

Call Center Analytics:

Aircall’s call center analytics feature provides real-time data on call volume, wait times, and call duration.

Activity Feed:

Aircall’s activity feed feature provides a timeline of all call center activity, including call recordings, notes, and call history.

Call Monitoring Software:

Aircall’s call monitoring software allows admins to monitor live calls and coach agents in real-time.

Integration Features

Computer Telephony Integration (CTI):

Aircall’s CTI integration allows users to make and receive calls from within their CRM or helpdesk software.

Webhooks & API:

Aircall’s webhooks and API integration enables businesses to connect Aircall with other software solutions.

Contact Synchronization:

Aircall’s contact synchronization feature ensures that contacts are synced across all connected software solutions.

Admin & Security

Single Sign-On:

Aircall’s single sign-on feature allows admins to manage user access and permissions centrally.

User Roles:

Aircall’s user roles feature enables admins to assign specific roles and permissions to each user based on their job responsibilities.

Aircall Review: Conclusion

Aircall is an innovative cloud-based phone system designed to help businesses communicate more efficiently and effectively. With its intuitive interface, seamless integrations, and advanced call center features, Aircall provides a comprehensive solution for sales and support teams of all sizes. By allowing businesses to add numbers from over 100 countries, scale teams according to seasonal needs, and gain real-time insights through analytics, Aircall offers the flexibility and data-driven decision-making that modern businesses require.

Moreover, Aircall’s focus on enhancing the customer experience through features such as call queuing, warm transfer, and shared call inbox is essential to creating long-term customer loyalty. With Aircall’s desktop and mobile apps, teams can work remotely and maintain productivity, ensuring that they never miss a critical call. Ultimately, Aircall’s cost-effective solution, combined with its advanced features and customer-centric approach, make it one of the best cloud-based phone systems available in the market today.

Aircall Review: FAQs

How does Aircall work?

Aircall is a VoIP (Voice over Internet Protocol) phone system that allows calls to be made and received through the internet.

How many countries does Aircall support?

Aircall supports phone numbers in over 100 countries.

Can Aircall integrate with other tools?

Yes, Aircall can integrate with many popular CRMs, helpdesk tools, and productivity applications.

Can I use Aircall on my mobile device?

Yes, Aircall is accessible through desktop and mobile apps, allowing teams to work from anywhere.

Is Aircall secure?

Yes, Aircall provides security features such as Single Sign-On and user roles to ensure that data is protected.

What is call center software?

A call center software is a tool that enables businesses to manage inbound and outbound calls, as well as other communication channels such as email, chat, and social media. It typically includes features such as call routing, IVR, call recording, and analytics.

How does call center software function?

Call center software uses VoIP technology to route calls over the internet. It allows businesses to manage and route calls to the appropriate agent or department based on pre-defined rules, as well as to monitor and analyze call data to improve efficiency and customer satisfaction.

What kind of support does Aircall offer?

Aircall offers various support options, including email support, phone support, and chat support. The Professional and Custom plans also include advanced support features such as queue callback and SLA.