Bitrix24 Review, Benefits, Features, Pricing, And More.

Bitrix24 Review

Bitrix24 is a powerful collaboration platform that offers a suite of social collaboration, communication, and management tools for teams of all sizes. Launched in 2012 by Bitrix, Inc., Bitrix24 is available both in the cloud and on-premise, making it a flexible solution for businesses in various industries.

One of the standout features of Bitrix24 is its VoIP integration, which allows users to make and receive calls straight from the platform. BVoIP partners can enable this basic plugin with Cloud PBX, while users of the PRO edition can integrate it with Bitrix24 CRM to access a range of benefits, including click-to-call functionality, automatic call pop-ups, and call journals. Additionally, Bitrix24 offers a free business VoIP software solution that comes with a number of rentals, making it an affordable option for small businesses.

🏆  Also, You can check Bitrix24 Alternatives as well

But Bitrix24 isn’t just a VoIP system. It’s also a fully-featured CRM that allows you to manage all interactions with your clients, including calls, SMS, and WhatsApp messages. With quality control, automation, efficient management, call analytics, and professional campaign support, Bitrix24 is the all-in-one solution your business needs.

Bitrix24 Benefits

The Bitrix24 VoIP Out of box integration with Bitrix24 offers a number of benefits for businesses. Here are some of the key advantages of this integration:

Seamless Integration

The integration of VoIP with Bitrix24 is seamless and easy to use. BVoIP partners can enable this basic plugin with Cloud PBX, allowing users to integrate the PRO edition with Bitrix24 CRM.

Click-to-Call Functionality

With the click-to-call functionality, users can launch calls straight from Bitrix24 via the Softphone, making it easy to connect with customers and team members.

Automatic Call Pop-ups

The customer record is brought up to you automatically during a call, providing quick access to customer information and enabling you to provide better service.

Call Journals

All calls are logged as call records in the CRM, making it easy to keep track of communication history and ensuring that nothing falls through the cracks.

Automatic Creation of New Contacts:

Bitrix24 can create a new contact automatically when a call is received from an unknown number, saving time and ensuring that all customer information is captured.

Fully-featured CRM

Bitrix24 comes with a fully-featured CRM, making it easy to manage customer relationships and interactions across multiple channels.

Quality Control

Bitrix24 offers quality control, automation, and efficient management, ensuring that your business is running at peak efficiency.

Call Analytics

With call analytics, you can track key metrics such as call volume, duration, and more, providing valuable insights into your business operations.

Bitrix24 Features

The Bitrix24 VoIP offers a range of features that can help businesses streamline their communication and collaboration processes. Some of the key features of this integration include:

Call Center and Telemarketing

Bitrix24 serves as a complete solution for your call center and telemarketing needs. It includes features such as call recording, call forwarding, and call analytics.

Incoming Calls

The Bitrix24 VoIP integration allows you to receive incoming calls directly to your Bitrix24 CRM. The customer record is brought up automatically during the call, making it easy to provide personalized service.

Outbound Calls

With Bitrix24, you can make outbound calls directly from your CRM, making it easy to connect with customers and team members.

Rent Local Number

Bitrix24 offers the option to rent a local phone number to make it easy for customers to reach you, no matter where you are located.

Rent Toll-Free Number

Bitrix24 also offers the option to rent a toll-free number, making it easy for customers to reach you without incurring any charges.

Use Your Number

You can also use your existing phone number with Bitrix24, making it easy to switch to the platform without having to change your contact information.

Call Recording

Bitrix24 includes call recording functionality, allowing you to easily record and review your calls for quality control and training purposes.

Call Forwarding

Bitrix24 allows you to easily forward calls to another team member or department, ensuring that calls are always answered by the right person.

Bitrix24 Review: Conclusion

The Bitrix24 VoIP Out of the box integration with Bitrix24 is a powerful communication and collaboration platform that offers a range of features to help businesses streamline their operations. From call center and telemarketing functionality to incoming and outbound calls, toll-free and local number rental, and call recording and forwarding, Bitrix24 provides everything businesses need to manage their communication needs effectively.

One of the key benefits of Bitrix24 is that it works both as an internal PBX system and as a contact center for inbound and outbound calls. This means that businesses can use it to manage all their communication channels in one place, including phone calls, SMS, and WhatsApp. Additionally, Bitrix24 offers quality control, automation, efficient management, call analytics, and the opportunity to run professional campaigns.

Overall, if you are looking for a VoIP phone system that can support your business from all sides, Bitrix24 is an excellent choice. Its comprehensive set of features and easy-to-use interface make it an ideal platform for businesses of all sizes and industries.

Bitrix24 Review: FAQs

What is Bitrix24?

Bitrix24 is a collaboration platform that offers a range of social collaboration, communication, and management tools for businesses. It was launched by Bitrix, Inc. in 2012 and is available in the cloud and on-premise.

What is VoIP?

VoIP stands for Voice over Internet Protocol. It is a technology that allows you to make phone calls over the internet, rather than using traditional phone lines.

What is the Bitrix24 VoIP Out of box integration?

The Bitrix24 VoIP Out of box integration is a plugin that enables users to make phone calls straight from Bitrix24 via the Softphone. It also allows you to bring up customer records automatically during a call and log calls as call records in the CRM.

Can I use my own phone number with Bitrix24?

Yes, you can use your own phone number with Bitrix24. It also offers the option to rent toll-free or local numbers if needed.

Does Bitrix24 offer call recording?

Yes, Bitrix24 offers call recording as a feature. This allows you to keep a record of all your phone conversations, which can be useful for quality control and training purposes.

Does Bitrix24 offer call forwarding?

Yes, Bitrix24 offers call forwarding as a feature. This allows you to forward calls to another number or extension if needed.

Is Bitrix24 suitable for small businesses?

Yes, Bitrix24 is suitable for businesses of all sizes, including small businesses. Its comprehensive set of features and easy-to-use interface make it an ideal platform for businesses of all industries and sizes.