CallHippo Review, Benefits, Features, Pricing, And More.

CallHippo Review

CallHippo is a leading Voice-over-Internet Protocol (VoIP) service provider that offers an on-demand solution for businesses and startups to purchase local support numbers from over 50+ countries globally. The company’s easy-to-use interface and robust backend architecture enable businesses to set up their call center within just three minutes. CallHippo’s cloud-based platform eliminates the need for desk phones and allows for the deployment of a flexible telephony network wherever an internet connection is available. Know About CallHippo  Pricing to check the trending offerings.

The platform provides mid to large-size businesses with workflow automation and virtual telephony, enabling users to give detailed analysis to customers through call recordings. The Activity Feed allows users to access caller names, call status, total call duration, department, and more. Primary features include a productivity tracker, sales script designing, call recording samples, and call analysis.

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CallHippo integrates with various applications such as Zapier, Zoho, Zendesk, Slack, HubSpot, Intercom, Groove, Freshdesk, and Pipedrive. The product’s pricing is based on a per month, per user basis, and support is extended through email, phone, live chat, and documentation. Overall, CallHippo offers an affordable and efficient solution for businesses looking to streamline their telephony system and improve customer service.

CallHippo Review: Benefits of Using CallHippo

Global Presence

CallHippo offers virtual phone numbers from over 50+ countries worldwide, enabling businesses to expand their global presence without setting up a physical office.

Workflow automation

CallHippo helps automate workflows by integrating with popular business tools such as Zapier, Zoho, Slack, HubSpot, and more.

Call analytics

CallHippo provides detailed call analytics, allowing businesses to track performance metrics and optimize their support and sales strategies.

Cost-effective

CallHippo is an affordable alternative to traditional phone systems as it uses cloud computing to reduce hardware and maintenance costs.

Easy to set up

With a user-friendly interface and robust backend architecture, CallHippo allows businesses to set up their call center within just a few minutes.

Scalability

CallHippo can be scaled up or down as per business requirements, making it a flexible solution for companies of all sizes.

Customer satisfaction

CallHippo’s features such as call recording, call tagging, and call analysis, help businesses deliver better customer service, resulting in higher customer satisfaction rates.

CallHippo Review: Features

CallHippo offers a range of advanced features to help businesses set up and manage their call center operations efficiently. Some of the key features of CallHippo are:

Call Queuing

CallHippo enables businesses to manage their incoming calls effectively by placing them in a queue until an agent is available to answer them. This feature ensures that no call goes unanswered and reduces wait times for customers.

Warm Transfer

This feature allows agents to transfer a call to another agent or department while staying on the line with the customer. This ensures that the customer does not have to repeat their query or concern and leads to a smoother customer experience.

Cloud PBX

CallHippo’s cloud PBX (Private Branch Exchange) feature enables businesses to manage their entire phone system in the cloud. This feature offers a host of benefits, including scalability, flexibility, and cost-effectiveness.

Call Barging

With CallHippo’s Call Barging feature, supervisors can join ongoing calls to provide assistance or coaching to agents. This feature is particularly useful for training purposes and helps businesses maintain quality standards across their call center operations.

Virtual PBX

This feature allows businesses to set up a virtual PBX system, eliminating the need for physical hardware. This feature offers enhanced flexibility, mobility, and cost-effectiveness.

Online Phone Number

CallHippo allows businesses to purchase online phone numbers from over 50 countries worldwide. This feature makes it easy for businesses to establish a local presence in multiple regions and increase their global reach.

Local Phone Number

With CallHippo’s local phone number feature, businesses can purchase phone numbers with local area codes. This feature helps businesses establish a local presence and build trust with their customers.

Internet Phone Number

This feature enables businesses to purchase phone numbers that are exclusively used for Internet-based calling. This feature is particularly useful for businesses that have a remote workforce or operate in multiple locations.

International Phone Number

CallHippo allows businesses to purchase international phone numbers, making it easy for them to expand their operations globally. This feature is particularly useful for businesses that want to establish a presence in new markets and connect with customers worldwide.

CallHippo Review: Conclusion

CallHippo is a leading Virtual Phone Number Provider that offers some of the Best VoIP services in the market. The platform is a popular choice for businesses of all sizes, thanks to its user-friendly interface, affordable pricing plans, and scalability. With its ability to provide Home Phone Services, businesses can set up their call center operations from anywhere in the world, allowing for greater flexibility and productivity.

CallHippo is also considered one of the Best Call Center Software available, with features like call routing, skill-based distribution, and call analytics that help improve customer service and support. The platform’s cloud-based infrastructure also makes it one of the Best Cloud Phone Services available, allowing for seamless communication and collaboration among teams.

Overall, CallHippo is a reliable and cost-effective option for businesses looking to set up a call center, and its integration capabilities with third-party applications make it an even more attractive option. With its focus on ease of use, scalability, and performance, CallHippo is definitely worth considering for businesses looking for a high-quality VoIP service provider.

CallHippo Review: FAQs

What is CallHippo?

CallHippo is a cloud-based VoIP service provider that offers businesses virtual phone numbers from over 50 countries, call center software and cloud phone service solutions.

How does CallHippo work?

CallHippo allows businesses to set up a virtual phone system using its web-based interface. Users can choose a phone number from over 50 countries, add users, and configure settings such as call forwarding and IVR.

Can I use CallHippo for my small business?

Yes, CallHippo offers plans that are suitable for businesses of all sizes, including startups and small businesses.

Does CallHippo offer call recording?

Yes, CallHippo offers call recording as part of its premium plans. Businesses can use this feature to monitor and improve their call center performance.

Does CallHippo offer SMS services?

Yes, CallHippo offers SMS services as part of its premium plans. Businesses can use this feature to communicate with their customers via text messaging.

What integrations does CallHippo offer?

CallHippo integrates with a range of third-party applications, including CRM tools such as Salesforce and HubSpot, helpdesk software such as Zendesk and Freshdesk, and communication tools such as Slack and Microsoft Teams.

How much does CallHippo cost?

CallHippo offers a range of plans starting from $0 per user per month for its basic plan up to $50 per user per month for its platinum plan. The cost varies based on the features and number of users.

Is there a free trial of CallHippo available?

Yes, CallHippo offers a 10-day free trial of its premium plans. Users can sign up for the trial and test out the features before committing to a plan.

Can I port my existing phone number to CallHippo?

Yes, CallHippo offers number porting services, which allow users to transfer their existing phone numbers to the platform.

Is CallHippo suitable for remote work?

Yes, CallHippo is a cloud-based platform, which means that it can be accessed from anywhere with an internet connection. This makes it an ideal solution for remote work and distributed teams.