Freshcaller Review, Benefits, Features, Pricing, And More.

Freshcaller Review: Freshdesk Contact Center Review

Freshdesk Contact Center (formerly Freshcaller) is a cloud-based phone system that offers call center services to businesses across 90 countries. Compared to other best VoIP providers, Freshdesk Contact Center offers unique features that give it an edge in cloud telephony. With its launch-ready VoIP phone system, businesses can easily scale capacity on the go and buy virtual phone numbers from over 100 countries, regardless of their physical location.

Freshdesk Contact Center is ideal for organizations with a large number of employees or those operating a customer-facing service desk. The solution boasts several key capabilities, including multi-level IVR or phone trees, smart escalations, and call barging. Additionally, Freshcaller is available to users via a mobile app, web browser, or SIP-compliant handset, making it an attractive proposition for businesses exploring the use of softphones. So before making a decision just go through Freshcaller pricing plans in detail to explore more discounts and coupon codes.

Owned and operated by Freshworks, a business software provider, Freshcaller is part of a suite of digital tools that include Freshdesk, Freshchat, and Freshsuccess. With over 7000 customers around the world, Freshcaller has received praise for its range of features, customizable reporting, and affordability. Businesses looking for a VoIP solution should consider Freshdesk Contact Center as a viable option.

🏆  Also, You can check Freshcaller Alternatives as well

Freshcaller Review: Benefits of Using Freshcaller

Freshdesk Contact Center (formerly Freshcaller) offers several benefits to businesses looking for a reliable and scalable VoIP phone system. Some of its key benefits include:

Cloud-based

Freshcaller Contact Center is a cloud-based phone system, which means businesses can easily scale capacity on the go and access it from anywhere in the world.

Multi-level IVR or phone trees

With Freshcaller Contact Center, businesses can manage a multi-level interlinked IVR system, providing customers with an intuitive phone tree experience.

Smart escalations

Freshcaller Contact Center allows businesses to create custom escalation rules for incoming calls, ensuring that customers’ issues are resolved quickly and efficiently.

Call barging

Freshcaller Contact Center allows managers to barge into calls in real time, enabling them to coach their agents or resolve customer issues on the spot.

Softphone capability

Freshcaller Contact Center is available to users via a mobile app, web browser, or SIP-compliant handset, making it an attractive proposition for businesses exploring the use of softphones.

Global reach

Freshcaller Contact Center offers phone numbers in more than 90 countries, making it an excellent choice for businesses with a global customer base.

Customizable reporting

Freshcaller Contact Center provides businesses with customizable reporting, enabling them to track key metrics such as call volume, call duration, and agent performance.

Affordable pricing

Freshcaller Contact Center is reasonably priced, making it an excellent option for businesses of all sizes.

Freshcaller Features: 

Freshcaller Contact Center is a cloud-based call center software that enables businesses to receive and make calls from anywhere in the world. Some of the key features of the Freshcaller Contact Center are:

Local and International Phone Numbers

Freshcaller Contact Center provides businesses with local and international phone numbers in over 50 countries, allowing customers to contact them easily.

Toll-Free Phone Numbers

Freshcaller Contact Center enables businesses to purchase toll-free phone numbers, providing flexible options for callers.

Call Masking

Freshcaller Contact Center allows businesses to mask their existing phone number with an alternate number when making or receiving calls.

Vanity Phone Numbers

Freshcaller Contact Center enables businesses to create numbers such as 1-800-GREAT-BIZ for targeted programs.

Number Porting

Freshcaller Contact Center enables businesses to quickly and easily port in their existing phone numbers without having to notify customers.

Bring Your Carrier

Freshcaller Contact Center allows businesses to choose the best carrier for their business with BYOC.

Voicemail

Freshcaller Contact Center allows businesses to personalize their voicemail greetings, route after-hours calls to voicemail, or automate dropping voicemails.

Business Hour Settings

Freshcaller Contact Center allows businesses to operate their call center based on specific times and days that suit their business.

Multi-Level IVR

Freshcaller Contact Center allows businesses to set up a fully flexible PBX system with capabilities to easily route calls to their agents or teams.

Shared Lines

Freshcaller Contact Center enables businesses to share one phone number across multiple users, allowing them to answer incoming phone calls from any phone, anywhere.

Mobile App

Freshcaller Contact Center allows businesses to make or take calls even when they are on the go.

Holiday Routing

Freshcaller Contact Center enables businesses to create and manage special routing plans to handle incoming calls during holidays.

Freshcaller Review: Conclusion

In conclusion, Freshcaller Contact Center provides businesses with a comprehensive solution to manage their communication channels effectively. With a focus on providing a truly global business solution, Freshcaller offers local, toll-free, and international phone numbers across over 50 countries, allowing customers to reach businesses from anywhere in the world. Additionally, Freshcaller’s features such as call masking, vanity numbers, number porting, and BYOC ensure that businesses can maintain their brand identity and personalize their communication with customers.

Freshcaller’s call handling features such as voicemail, split business hours, IVR, shared lines, mobile app, and call queues make it easy for businesses to manage their customer calls efficiently. Furthermore, the platform’s monitoring and reporting features provide insights into performance metrics, allowing businesses to continuously improve their communication strategy.

Overall, Freshcaller Contact Center provides a comprehensive solution for businesses of all sizes to manage their communication channels effectively and efficiently, while offering features that enable them to personalize their customer communication and maintain their brand identity.

Freshcaller Review: FAQs

Sure, here are some frequently asked questions (FAQs) about Freshcaller:

What is Freshcaller?

Freshcaller is a cloud-based phone system that allows businesses to set up a virtual call center and manage their customer communication through phone calls, messaging, and more.

How does Freshcaller work?

Freshcaller works by providing a virtual phone system that lets businesses set up call routing, IVR menus, and more. It also offers advanced features such as call monitoring, call recording, and analytics.

How much does Freshcaller cost?

Freshcaller offers a range of pricing plans starting from $15 per user per month for the Basic plan, up to $79 per user per month for the Estate plan. There is also a free trial available.

Is Freshcaller easy to use?

Yes, Freshcaller is designed to be user-friendly and easy to set up. The interface is intuitive, and the system can be customized to fit the specific needs of a business.

Can Freshcaller be integrated with other software?

Yes, Freshcaller offers integrations with a range of popular software, including Salesforce, Hubspot, and Zendesk, among others.

Is Freshcaller suitable for small businesses?

Yes, Freshcaller is a scalable solution that can be used by businesses of all sizes, including small businesses. Its pricing plans are affordable, and it offers a range of features that can help businesses improve their customer communication.

Is Freshcaller secure?

Yes, Freshcaller uses industry-standard security measures to protect customer data and ensure the privacy of all communications. It also offers features such as call recording encryption and two-factor authentication for added security.