Freshsales CRM Review, Pricing , Discounts & More.
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Freshsales CRM is a cloud-based customer relationship management software designed for small and medium-sized businesses. It helps businesses manage their sales processes by providing features such as lead management, contact management, deal management, and email tracking.
Freshsales CRM Review
Freshsales CRM is a cloud-based customer relationship management software designed for small and medium-sized businesses. It offers a range of features including lead management, contact management, deal management, and email tracking. Freshsales CRM also includes built-in phone and email capabilities, as well as integrations with popular third-party applications such as Google Calendar, Mailchimp, and Zapier. With its intuitive interface and affordable pricing, Freshsales CRM is a popular choice for businesses looking to streamline their sales processes and improve their customer relationships.
What is Freshsales CRM?
Freshsales CRM is a cloud-based customer relationship management software designed for small and medium-sized businesses. It helps businesses manage their sales processes by providing features such as lead management, contact management, deal management, and email tracking. Freshsales CRM also includes built-in phone and email capabilities, as well as integrations with popular third-party applications like Google Calendar, Mailchimp, and Zapier. With its intuitive interface and affordable pricing, Freshsales CRM is a popular choice among businesses looking to streamline their sales processes and improve their customer relationships.
What kind of businesses can benefit from using Freshsales CRM?
Freshsales CRM can be beneficial for small and medium-sized businesses across various industries, such as retail, e-commerce, healthcare, technology, real estate, and more. Any business that needs to manage its customer relationships, track leads and deals, and streamline its sales processes can benefit from using Freshsales CRM. Additionally, businesses that want to improve their customer engagement, increase sales productivity, and optimize their sales pipeline can also find value in using Freshsales CRM.
Freshsales CRM Benefits
Streamlined Sales Process: Freshsales CRM helps businesses streamline their sales process by providing a centralized platform to manage leads, deals, and customer interactions.
Improved Customer Relationships: By tracking customer interactions and providing insights into customer behavior, Freshsales CRM helps businesses build stronger relationships with their customers.
Enhanced Sales Productivity: Freshsales CRM’s automation features, such as email tracking and lead scoring, can help sales representatives prioritize their tasks and focus on high-value opportunities.
Increased Sales Efficiency: Freshsales CRM’s phone and email capabilities, along with integrations with popular third-party applications, can help businesses save time and increase efficiency in their sales processes.
Customizable Reports and Dashboards: Freshsales CRM offers customizable reports and dashboards that provide insights into sales performance, lead sources, and other key metrics.
Mobile App: Freshsales CRM has a mobile app that allows users to access customer information, manage leads and deals, and track sales activities on-the-go.
Affordable Pricing: Freshsales CRM offers flexible pricing plans that cater to the needs and budgets of small and medium-sized businesses, making it an affordable solution for businesses of all sizes.
Freshsales CRM Features
Lead Management
Contact Management
Contact management is essential for businesses to maintain strong customer relationships and Freshsales CRM provides robust features to manage contacts effectively. With a unified customer database, businesses can keep all customer information in one place, providing a comprehensive view of the customer. Contact and account management features allow businesses to manage multiple contacts and accounts associated with a single customer, enabling a more personalized approach.
Activity tracking and history features enable businesses to track all customer interactions and analyze customer behavior, while customizable fields and tags allow for a tailored approach to managing customer information. Overall, Freshsales CRM’s contact management features help businesses maintain strong relationships with their customers and make data-driven decisions to improve customer engagement.
Deal Management
Effective deal management is crucial for businesses to optimize their sales process and Freshsales CRM offers a range of features to help manage deals efficiently. Visual deal pipeline management provides a clear overview of all deals in progress, allowing sales teams to prioritize tasks and focus on high-value opportunities.
Deal tracking and progress monitoring features enable businesses to track deal progress and identify bottlenecks, while deal probability and revenue forecasting provide insights into future revenue streams. Customizable deal stages and fields allow businesses to tailor their deal management process to their specific needs, ensuring a consistent and efficient approach. Overall, Freshsales CRM’s deal management features help businesses improve their sales process, increase deal velocity, and drive revenue growth.
Email Tracking and Automation
Email tracking and automation features are essential for businesses to manage their sales outreach effectively and Freshsales CRM offers a range of features to streamline email communication. Email tracking and open/click notifications provide real-time feedback on the effectiveness of sales emails, enabling sales teams to refine their approach.
Personalized email templates enable businesses to create customized and targeted emails, while automated email campaigns enable businesses to automate their email outreach, saving time and effort. Email scheduling and follow-up reminders help businesses stay organized and ensure timely follow-up with leads and customers. Overall, Freshsales CRM’s email tracking and automation features help businesses improve their email outreach, increase engagement rates, and drive more conversions.
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Phone Capabilities
API and third-party application Integrations
API and third-party application integrations are essential for businesses to leverage the full potential of their CRM system, and Freshsales CRM offers a range of integration options to improve their sales process. With API access for custom integrations, businesses can develop their integrations to meet their unique needs. Freshsales CRM also offers integrations with popular third-party applications such as Google Calendar, Mailchimp, Zapier, and more.
These integrations allow businesses to streamline their workflow and automate tedious tasks, such as scheduling appointments or sending follow-up emails. Overall, Freshsales CRM’s integration features help businesses increase productivity, reduce manual work, and improve their overall sales process.
Custom Reports and Dashboards
Custom reports and dashboards are crucial for businesses to monitor and analyze their sales performance effectively, and Freshsales CRM offers a range of features to enable businesses to create customized reports and dashboards. With customizable reports and dashboards, businesses can create a personalized view of their sales data and gain valuable insights into their sales process.
Sales performance analytics enables businesses to track and measure the effectiveness of their sales strategy, while lead and deal source tracking allows businesses to identify the most effective lead sources and sales channels. Customizable fields and filters allow businesses to tailor their reports and dashboards to their specific needs and goals.
Customization
Customization is an essential aspect of any CRM system, and Freshsales CRM offers a range of customization features to enable businesses to tailor their sales process to their specific needs. Layout customization allows businesses to create a personalized view of their sales data and optimize their workflow for maximum efficiency. Freshsales CRM also supports multi-currency and multi-language features, enabling businesses to manage their sales process in different currencies and languages, which is particularly beneficial for businesses with a global presence.
Mobile App
Freshsales CRM’s mobile app offers a convenient way for sales teams to access customer information on-the-go. The app is available for iOS and Android devices and provides a range of features to improve sales efficiency. Users can easily locate their contacts and even hail an Uber for on-site meetings directly from the app.
Additionally, the app allows users to schedule or join Zoom meetings from their mobile devices and send personalized SMS messages in bulk or to individuals, receiving responses via Twilio, Zipwhip, and ClickSend. Quick Links and Notifications provide easy access to critical information, while activity tracking and history allow users to stay up-to-date on their sales progress. Overall, Freshsales CRM’s mobile app is a powerful tool for sales teams looking to stay productive and efficient while on-the-go.
Conclusion
Freshsales CRM is a powerful sales CRM platform that offers a range of features and benefits for businesses of all sizes. With its customizable lead, contact, and deal management features, as well as email tracking and automation, phone capabilities, and integration options, Freshsales CRM provides businesses with the tools they need to optimize their sales process and drive growth. Additionally, its custom reports and dashboards, and mobile app allow sales teams to gain valuable insights and manage their sales pipeline from anywhere, at any time.
When choosing the best CRM for your business, it’s important to consider factors such as pricing, features, ease of use, and scalability. Some of the top CRM solutions in the market include Salesforce, HubSpot, Zoho, and Agile CRM.
Overall, Freshsales CRM is a comprehensive and user-friendly CRM solution that can help businesses improve their sales process, increase productivity, and grow their business.
FAQs
Q: What is Freshsales CRM?
A: Freshsales CRM is a cloud-based customer relationship management software designed to help businesses streamline their sales processes, manage their customer data, and improve their sales performance.
Q: What features does Freshsales CRM offer?
A: Freshsales CRM offers a range of features, including lead management, contact management, deal management, email tracking and automation, phone capabilities, API and third-party application integrations, customization, custom reports and dashboards, and a mobile app for iOS and Android devices.
Q: Who can benefit from using Freshsales CRM?
A: Freshsales CRM is beneficial for businesses of all sizes and industries, particularly those looking to optimize their sales process, manage their customer data more effectively, and improve their sales performance.
Q: Is Freshsales CRM easy to use?
A: Yes, Freshsales CRM is designed to be intuitive and user-friendly, with a simple and easy-to-navigate interface.
Q: Does Freshsales CRM offer customer support?
A: Yes, Freshsales CRM provides customer support through email, phone, and live chat, as well as a comprehensive knowledge base and community forum.
Q: How much does Freshsales CRM cost?
A: Freshsales CRM offers various pricing plans starting from $12 per user per month, with the option to try it out for free with their 21-day trial. Pricing may vary depending on the selected plan and the number of users.
Q: Is Freshsales CRM customizable?
A: Yes, Freshsales CRM offers a range of customization options, including layout customization, multi-currency and multi-language support, customizable fields and filters, and more, to help businesses tailor the software to their specific needs.
Pricing
Freshsales CRM Pricing Plans
Freshsales CRM offers four pricing plans, including a free plan for up to three users. The plans are designed to cater to the needs of different business sizes and sales team structures.
The Growth Plan is the starting point and is free for up to three users. It includes contact, account, and deal management, built-in chat, email, and phone, AI-powered contact scoring, up to 2,000 bot sessions/month, sales sequences, and one CPQ license. This plan is perfect for growing sales teams who want to automate repetitive tasks and focus more on selling. After the free trial, the Growth Plan is priced at ₹999/user/month billed annually or ₹1,199/user/month billed monthly.
The Pro Plan includes everything in the Growth Plan, plus multiple sales pipelines, time-based workflows, AI-powered deal insights, and next best action, up to 3,000 bot sessions/month, sales teams, and territory management. This plan is ideal for businesses with multiple sales teams and a more complex sales process. The Pro Plan is priced at ₹2,799/user/month billed annually or ₹3,399/user/month billed monthly.
The Enterprise Plan is designed for businesses that need advanced customization, governance, and controls. It includes everything in the Pro Plan, plus custom modules, AI-based forecasting insights, audit logs, up to 5,000 bot sessions/month, and a dedicated account manager. The Enterprise Plan is priced at ₹4,999/user/month billed annually or ₹5,999/user/month billed monthly.
Overall, Freshsales CRM offers flexible pricing plans to meet the needs of businesses of all sizes, from startups to enterprise-level organizations. Users can start with the free plan and upgrade as their business grows and their sales team expands. All plans come with a 21-day free trial, and users can cancel or change their plan at any time.
You can check our page on Freshsales Pricing for detailed pricing information.
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