Grasshopper Review: Features, Pricing, And More

What Is Grasshopper?

Grasshopper is a virtual phone system for small businesses, offering an affordable and professional communication solution. It provides features like toll-free, vanity, and local numbers to give your business a credible presence. Grasshopper operates through mobile and desktop apps, allowing users to make and receive business calls, send texts, and manage voicemail from anywhere. The system is easy to set up, with no additional hardware required, and includes business-focused tools like voicemail transcription, call forwarding, custom greetings, and virtual fax. Its flexible plans make it ideal for growing businesses seeking seamless customer communication.

Grasshopper Key Features

Grasshopper offers a wide range of essential features, each designed with unique capabilities to enhance your business communication. Explore the full feature set for a detailed understanding of how the software can benefit your operations.

Desktop + Mobile Apps

Grasshopper’s Desktop and Mobile Apps provide seamless access to your business phone system across devices. Whether you’re working in the office or on the go, you can easily manage calls, texts, and voicemails. These apps enable you to respond to business communications from your smartphone or desktop, ensuring you never miss an important message. The interface is intuitive and allows for smooth handling of business interactions from anywhere, keeping you connected at all times.

Business Texting

With Business Texting, Grasshopper allows you to send and receive SMS messages using your business phone number. This feature lets you engage with customers through a more informal and convenient medium, ideal for quick updates or confirmations. Keeping your personal and business communication separate, business texting helps maintain professionalism while enabling efficient responses to customer inquiries or requests.

Call Forwarding

Grasshopper’s Call Forwarding feature ensures that your business never misses a call, regardless of where you are. You can easily forward incoming calls to different phone numbers, including your mobile or office lines. This flexibility allows you to handle business calls even when you’re away from your primary location. You can customize call forwarding rules to route calls based on your availability, ensuring smooth communication.

VoIP + WiFi Calling

With VoIP and WiFi Calling, Grasshopper allows you to make and receive calls over an internet connection, eliminating the need for a traditional phone line. This feature is perfect for remote work or areas with poor cellular service. It ensures high call quality, reduces call costs, and provides the flexibility to use your business number from any device with an internet connection.

Voicemail Transcription

Voicemail Transcription is a highly convenient feature that converts voice messages into text, allowing you to read your voicemails instead of listening to them. This saves time, especially when you’re in a meeting or a noisy environment. You can easily scan through transcriptions and prioritize responses, ensuring that important messages are not overlooked.

Virtual Receptionist

Grasshopper’s Virtual Receptionist gives your business a professional edge by automatically answering and directing incoming calls. You can set up a customizable greeting to welcome callers and route them to different departments or team members through multiple extensions. This feature is highly efficient, providing a polished first impression for your business while reducing the need for a live receptionist.

Instant Response

The Instant Response feature automatically sends an SMS to new callers when you miss their call. This ensures that prospects and customers are acknowledged promptly, even when you’re unavailable. The automatic text can contain essential information like your business hours, website, or contact details, reducing the chances of losing potential leads to competitors. It saves time and maintains a professional connection with customers, helping to nurture new business relationships.