Ooma Review, Benefits, Features, Pricing, And More.
Ooma is a business communications provider that offers solutions for small to mid-size businesses, as well as enterprise-level companies.
Its most popular products are Ooma Office and Ooma Enterprise, which provide all-in-one office phone services, SMS messaging, and video conferencing platforms.
Ooma is a business communications provider that offers various solutions for small and medium-sized businesses, as well as larger enterprises. Ooma’s most popular products are Ooma Office, which is an all-in-one office phone service, SMS messaging, and video conferencing platform, and Ooma Enterprise, which is a more advanced unified communication as a service (UCaaS) system and call center software.
What sets Ooma apart from other business communications providers is its affordability, ease of use, and highly accessible customer service. Ooma Office, in particular, is designed for smaller companies with just a few employees, and it is extremely easy to use, making it a great choice for businesses using VoIP phone service for the first time.
- Affordable pricing plans
- Easy-to-use interface and setup process
- Virtual receptionist and call routing features
- Mobile app for remote access to the system
- Voicemail transcription and caller ID matching
- Integration with Google and Office 365
- Limited advanced features compared to some competitors
- No built-in CRM integration for lower-tier plans
- Limited international calling options
While Ooma Office may not have all of the advanced features that larger businesses might need, it is still a robust and reliable option for small to medium-sized businesses. Overall, Ooma is an excellent choice for businesses looking for an affordable and easy-to-use communication solution that can grow with their business needs.
Ooma Review: Ooma Benefits
Ooma offers cost-effective solutions for businesses of all sizes, from small startups to large enterprises.
Ease of Use
Ooma’s user-friendly interface makes it easy for businesses to set up and manage their phone systems without the need for technical expertise or IT support.
Ooma’s system can be tailored to suit specific business needs, with features like virtual receptionists, call park, and extension dialing.
Ooma’s mobile app allows users to stay connected and manage their phone systems on the go, from anywhere in the world.
Reliable Call Quality
Ooma uses advanced technology to ensure high-quality call connections, with minimal disruptions or dropouts.
Ooma integrates seamlessly with popular business tools like Salesforce, Microsoft Teams, and Google Workspace, making it easy to manage all communications from one central platform.
Ooma offers dedicated customer support to ensure that businesses receive the help they need, whenever they need it.
Ooma Review: Key Features
Ooma offers a range of features to help businesses set up a complete phone system. Some of the key features of Ooma include:
An automated system that greets callers and directs them to the appropriate person or department.
Allows you to put a call on hold and then retrieve it from another extension.
Makes it easy to transfer calls between different extensions within your organization.
Keep track of all incoming and outgoing calls with detailed logs that include the caller ID, call duration, and time of call.
Bulk CSV Upload for IP Phones
Simplify the process of setting up multiple IP phones with a bulk upload feature.
Analog Fax Machine Support
Ooma provides support for analog fax machines to ensure that you can still send and receive faxes.
Use your mobile device as an extension of your office phone system.
Mobile App (iOS and Android)
Access your Ooma account, make and receive calls, and manage voicemail from your mobile device.
Ring multiple devices at the same time, including your office phone, mobile device, and home phone.
Voicemail-to-Email Audio File
Receive voicemail messages as audio files in your email inbox.
Extension Dialing to App
Transfer calls from your office phone to your mobile device seamlessly.
Transfer a call from your mobile device to your office phone with the touch of a button.
Ooma Review: Conclusion
Ooma offers affordable and easy-to-use VoIP phone solutions for businesses of all sizes. With its Virtual Receptionist, Extension Dialing, Call Park, and other features, Ooma provides a complete phone system that can be tailored to meet the needs of any business.
Ooma’s mobility features, mobile app, and simultaneous ring make it easy for businesses to stay connected on the go, while its voicemail-to-email audio file and call flip features to offer added convenience and efficiency.
While Ooma may not have all the advanced features that larger businesses may require as they scale up, it is an excellent option for small to mid-size businesses looking for a reliable and cost-effective phone solution.
Overall, Ooma is a great choice for businesses that want to set up a phone system quickly and easily, without breaking the bank. With its excellent customer service and user-friendly interface, Ooma is a reliable and trustworthy partner for all your business communication needs.
Ooma Review: FAQs
What is Ooma and what services do they offer?
Ooma is a business communications provider offering solutions for SMBs and enterprise-level companies alike. Their most popular products are Ooma Office, an all-in-one office phone service, SMS messaging, and video conferencing platform, and Ooma Enterprise, a more advanced UCaaS system, and call center software.
How does Ooma work?
Ooma uses Voice over Internet Protocol (VoIP) technology to allow businesses to make and receive calls using the Internet instead of traditional phone lines.
What features does Ooma offer?
Ooma offers a wide range of features including a virtual receptionist, call park, extension dialing, call logs, analog fax machine support, mobility features, and voicemail-to-email audio files.
Can Ooma be used with mobile devices?
Yes, Ooma has a mobile app available for both iOS and Android devices.
Does Ooma offer video conferencing?
Yes, Ooma Pro includes video conferencing as one of its features.
Does Ooma offer call recording?
Yes, Ooma Pro includes call recording as one of its features.
What integrations does Ooma offer?
Ooma offers integrations with Google and Office 365, as well as with Salesforce and Microsoft Dynamics 365 in its Pro Plus plan.
Does Ooma offer customer support?
Yes, Ooma offers customer support through phone, email, and chat.
Ooma Pricing Information
|Plan Name||Monthly Price (Per User)||Features|
|Essentials||$19.95||50+ Standard Features, Virtual receptionist, Ring groups, Music on hold, One Toll-free Number, Digital Fax, Mobile App, Email Audio Attachments|
|Pro||$24.95||Everything in Essentials, Desktop App, Text Messaging, Videoconferencing, Call Recording, Enhanced Call Blocking, Voicemail transcription, Caller Info Match, Dynamic Caller ID, Google and Office 365 Integrations, Analytics, Analytics User Leaderboard|
|Pro Plus||$29.95||Everything in Pro, Call Queuing, Salesforce Integration, Microsoft Dynamics 365 Integration, Advanced Call Management, Ooma Meetings Recording, Hot Desking, Find Me, Follow Me|