Looking for a reliable cloud-based PBX system provider to establish a top-notch business phone system? You’ve landed on the right page. In this comprehensive guide, we will compare the best cloud phone service and cloud PBX providers that offer a range of advanced features at an affordable price for small businesses.
One of the benefits of using cloud-hosted phone services is that you only pay for what you use, without having to invest in expensive on-premises hardware. This means that even small businesses can enjoy a fully-featured cloud VoIP phone system for their office and home, with capabilities previously only available to larger enterprises.
Cloud-based hosted PBX phone system providers offer a range of enterprise communication and collaboration solutions that can transform your business telephone system and improve the way you operate. Our review guide below breaks down award-winning hosted cloud-based and hosted PBX phone solutions, their pricing, and all the available cloud PBX features. So, let’s dive into our guide on the best cloud-based PBX providers to find the most suitable service for your business.
Best Cloud Phone Systems and PBX Providers 2023
Here are the phone systems on our list:
RingCentral
Scalable pricing plans to suit businesses of all sizes and budgets
24/7 customer support via phone, live chat, and online help tickets
Advanced security features to protect user data
Nextiva
Competitive pricing for plans
User-friendly administration portal
Easy-to-use CRM software
Threaded Conversations feature
High level of reliability and efficiency
Aircall
Integrates with popular CRMs and Helpdesk tools
Real-time analytics to gain insights
Easy to set up, integrate, and manage
Customizable plans to meet business needs
CallHippo
Affordable pricing plans
Offers a wide range of features
Ability to purchase virtual phone numbers from over 50 countries
Integration with various popular CRMs
Grasshopper
Flexibility to use multiple devices
Various features including call forwarding and voicemail transcription
Professional image through auto-attendants and custom greetings
Freshcaller
Affordable pricing plans for businesses of all sizes
Offers a mobile app for agents to work on-the-go
Provides a variety of call center features, including call routing, IVR, and call recording
Integrates with other Freshworks tools, as well as third-party software like Zapier and Salesforce
VoIPLy
99.99% uptime
Real HD voice quality
24/7 customer support
30-day money-back guarantee
No contracts
AXvoice
Advanced call forwarding options
Caller ID blocking and blacklisting for privacy
E911 support for emergencies
Free in-network calling and BYOD support
JustCall
Offers powerful automation features to streamline workflow
analytics and call monitoring help to enhance communication and team management
Slick and easy-to-use design
Native integration with over 100 CRM and business tools
3CX
A range of features including video conferencing, call recording, and mobile apps
Easy to install and manage with a web-based management console
Compatible with third-party tools and devices
Can help businesses save up to 80% on telecommunications costs
CloudTalk
International numbers available in over 140 countries
Integrates with popular third-party platforms
Offers a range of tools like call recording and analytics
8×8
Comprehensive call management features
Easy administration and corporate features
Reliable and secure with end-to-end SLA
All-in-one experience with 8×8 Work
Bitrix24
Allows automatic bringing up of customer records during a call
Logs calls as call records in the CRM
Offers call recording and call forwarding features
Suitable for businesses of all sizes
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Short List Of Best VOIP Providers
- RingCentral: Overall Best Voip Provider
- Nextiva: Best VoIP provider for midsize business
- AirCall: Best for Advanced Features
- CallHippo: Best for International Coverage
- Grasshopper: Best for mobile businesses
- Freshcaller: Best VoIP service for at-home work
- VoIPLy: Best for Customizable Plans
- AXVoice: Best For Affordable Plans
- JustCall: Best budget buy
Detailed Reviews Of Top VoIP Providers:
1. RingCentral
RingCentral
Call recording and analytics
Toll-free and local numbers
International calling
Customizable call handling and routing
In the constantly evolving digital world, it is crucial for businesses to have access to a flexible and comprehensive VoIP service that enables them to stay connected, efficient, and productive. This is precisely where RingCentral comes into play. With its MVP packages, RingCentral provides businesses of all sizes and locations with messaging, video, and phone capabilities, empowering them to communicate and collaborate seamlessly.
RingCentral’s unified communication features and audio conference bridge make it a perfect choice for businesses that require dependable and adaptable communication services. Furthermore, with its exceptional customer support available 24/7, you can be confident that your business operations will run without any disruptions.
Whether you’re streamlining your communication channels or improving your remote workforce, RingCentral is a reliable and trusted solution that can meet your specific needs. In today’s digital age, settling for anything less than staying connected and productive is not an option.
RingCentral Features
- Messaging: Real-time text messages, SMS, and MMS
- Screen Sharing: Share screen during a video conference
- File Sharing: Share files, documents, and resources securely
- Call Management: Auto-receptionist, call forwarding, and call screening
- Video Conferencing: High-quality, HD video and audio for meetings and webinars
RingCentral Pricing Information
RingCentral offers a variety of pricing plans designed to suit businesses of all sizes and communication needs. Here are the current pricing plans for RingCentral:
- Essentials – $32.99 per user per month
- Standard – $40.99 per user per month
- Premium – $47.99 per user per month
- Ultimate – $62.99 per user per month
2. Nextiva
Nextiva
Competitive pricing for plans
User-friendly administration portal
Easy-to-use CRM software
Threaded Conversations feature
Nextiva is an innovative and dependable cloud-based business phone system provider that delivers a range of communication and collaboration features for businesses. With its powerful voice, video, and messaging capabilities, Nextiva allows businesses of all sizes to simplify their customer interactions and deliver top-notch customer service. Its user-friendly CRM software helps businesses manage customer interactions and deliver personalized service, while its Threaded Conversations function provides a comprehensive view of all customer communication and collaboration.
Nextiva’s contemporary call management tools, custom dashboards with real-time analytics, and scalable VoIP phone service plans make it an excellent option for businesses that want to enhance their communication and collaboration capabilities while also improving their productivity.
Nextiva Features
- HD VoIP Phone Service
- NextivaONE App
- Unlimited Calling in North America
- Unlimited Business Text Messaging
- Unlimited Online Faxing
- Unlimited Web Conferencing
Nextiva Pricing Information
Nextiva offers a range of pricing plans to meet the communication needs of businesses. Here are the current pricing plans:
- Professional – $20.96 per user per month
- Enterprise – $28.46 per user per month
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3. Aircall
Aircall
Integrates with popular CRM and Helpdesk tools
Real-time analytics and call monitoring
Easy to set up, use, and manage
Scalable solution for growing businesses
Aircall is a cloud-based phone system that is designed to facilitate effective communication for sales and support teams. It offers seamless integration with popular CRM and Helpdesk tools, provides real-time analytics, and offers customizable plans to cater to the unique requirements of businesses. With unlimited calls to the US and Canada, Aircall simplifies phone support management, providing features such as IVR, call recording, click-to-dial, and advanced analytics.
Founded in 2014, Aircall has secured over $226 million in funding and currently serves more than 7000 companies worldwide. Headquartered in New York, Aircall has offices in Paris, Sydney, Madrid, London, and Berlin. The company’s mission is to enable delightful moments of human connection, recognizing that excellent conversation is the most effective means of communicating with customers, prospects, candidates, and colleagues.
Aircall Features:
- Toll-free numbers and international numbers
- Call conference solution
- Shared contacts and shared call inbox
- Call transcription, desktop notifications, and ring on speakers
- Real-time modifications, call queuing, and ring groups
- Call center analytics, activity feed, and call monitoring software
- Computer Telephony Integration (CTI), webhooks & API, and contact synchronization
Aircall Pricing Information:
- Essentials: $40/user per month, 3 users minimum
- Professional: $70/user per month, 3 users minimum
- Custom: Call for details, 10 users minimum
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4. CallHippo
CallHippo
Affordable pricing
Wide range of features offered
50+ countries for virtual phone numbers
Integration with popular CRMs
CallHippo is a modern Voice-over-Internet Protocol (VoIP) service provider that enables businesses to purchase local support numbers from over 50+ countries worldwide. Its cloud-based platform comes with various advanced features and workflow automation capabilities that empower businesses to streamline their telephony systems, improve customer service, and increase overall productivity.
CallHippo’s platform has an easy-to-use interface and flexible deployment options, making it an ideal solution for medium to large size businesses looking to build a flexible and scalable telephony network wherever there is an internet connection available.
In addition to this, CallHippo provides comprehensive support through email, phone, live chat, and documentation, making it an affordable and efficient solution for businesses looking to optimize their communication channels and stay ahead of their competitors.
CallHippo Features:
- Virtual phone numbers for more than 50 countries
- Integration with popular CRMs like HubSpot, Salesforce, and Zoho CRM
- Interactive voice response (IVR) for call routing
- Call forwarding to any device or phone number
- Voicemail transcription and email notifications
- Call recording and analytics
CallHippo Pricing Information:
- Basic: $0 per user/month, ideal for startups.
- Bronze: $20 per user/month, ideal for small teams.
- Silver: $30 per user/month, suitable for fast-growing teams.
- Platinum: $50 per user/month, designed for larger teams.
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5. Grasshopper
Grasshopper
Call forwarding
VoIP and WiFi calling
Voicemail transcription
Virtual receptionist
Instant response
Grasshopper is a virtual phone service that offers a complete set of communication features designed to meet the requirements of small to midsize businesses. Its cloud-based platform allows users to manage their phone systems through mobile and desktop apps, making it easy to operate while on the go.
The software includes multiple extensions, call forwarding, automated transcriptions and email delivery, and customizable greetings. Grasshopper also provides additional services such as portability, vanity numbers, on-hold music, and voicemails through email, providing an all-in-one solution for communication needs.
Customer support is available via email, phone, and documentation. In summary, Grasshopper is a cost-effective and efficient VoIP solution that can assist businesses in streamlining their communication processes and connecting with customers more effectively.
Grasshopper Features
- Desktop and mobile apps for easy management on the go
- Business texting for quick and efficient communication with customers
- Call forwarding to ensure important calls are never missed
- VoIP and WiFi calling for cost savings and convenience
- Voicemail transcription for efficient message handling
- Virtual receptionist for a professional image and improved customer satisfaction
- Instant response for reduced call waiting times
Pricing Information
Grasshopper offers three plans with different features and pricing:
- SOLO: $31/month
- PARTNER: $51/month
- SMALL BUSINESS: $89/month
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6. Freshcaller
Freshcaller
Affordable pricing plans
Mobile app for on-the-go use
Offers call routing, IVR, and call recording features
Integrates with Freshworks and third-party software
Freshdesk Contact Center, formerly known as Freshcaller, is a well-known cloud-based phone system that specializes in providing call center services to businesses worldwide. It stands out from other VoIP providers by offering unique features such as a ready-to-launch VoIP phone system that allows businesses to quickly scale capacity and purchase virtual phone numbers from over 100 countries, regardless of their location.
Freshdesk Contact Center is a suitable choice for businesses with large numbers of employees or those with customer-facing service desks, offering critical capabilities such as multi-level IVR, smart escalations, and call barging. The platform is accessible via a mobile app, web browser, or SIP-compliant handset, making it a flexible and convenient option for businesses exploring the use of softphones. Freshdesk Contact Center is owned and operated by Freshworks, a provider of business software, and has received recognition for its extensive feature set, customizable reporting, and affordability.
Freshcaller Features:
- Toll-free phone numbers for flexible options
- Call masking to hide existing phone numbers
- Vanity phone numbers for targeted programs
- Number porting without notifying customers
- Bring Your Carrier (BYOC) option to choose a carrier
- Voicemail with personalized greetings and routing options
Freshcaller Pricing Information:
Freshcaller offers four pricing plans for its users: Free, Growth, Pro, and Enterprise. Below is a breakdown of the pricing and features of each plan:
- Free Plan: This plan is ideal for small businesses and startups.
- Price: $0/agent/month or $0/agent/month (monthly)
- Growth Plan: This plan is designed for growing businesses.
- Price: $15/agent/month or $18/agent/month (monthly)
- Pro Plan: This plan is ideal for mid-sized businesses.
- Price: $39/agent/month or $47/agent/month (monthly)
- Enterprise Plan: This plan is designed for large enterprises.
- Price: $69/agent/month or $83/agent/month (monthly)
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7. VoIPLy
VoIPLy
99.99% uptime
Real HD voice quality
24/7 customer support
30-day money-back guarantee
VoIPLy is a pioneering and trustworthy VoIP service provider that offers economical and advanced solutions to individuals and small businesses. VoIPLy’s unified communication system, which is cloud-based, guarantees that its customers can quickly and effortlessly access the resources they need, providing all of the necessary features for effective communication. This company is popular with businesses worldwide due to its commitment to customer service and simplicity.
In addition, VoIPLy’s pricing model, which includes no setup fees or contracts and free phones, is an appealing option for businesses seeking an affordable and dependable PBX provider. VoIPLy’s dedication to innovation and excellence makes it a leader in the VoIP industry, and its future appears promising as it continues to expand and improve its platform.
VoIPLy Features:
- Advanced call routing and forwarding options
- Customizable voicemail and greetings
- Conference calling with up to 10 participants
- Mobile app for on-the-go communication
- SMS messaging capabilities
- Call recording and monitoring
VoIPLy Pricing Information:
- Unlimited Home Phone: $8.95/month
- Unlimited Home Phone (Annually): $89.50/year (2 months free)
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8. AXvoice
AXvoice
Advanced call forwarding
Caller ID blocking/blacklisting for privacy
E911 support for emergencies
Free in-network calling/BYOD support
Axvoice is a reliable and affordable VoIP service provider that offers calling plans for home and business use. The company’s plans are flexible, with no contractual obligations and a money-back guarantee, allowing customers to save on phone bills. Axvoice provides various free calling features and 24/7 customer support to ensure that customers receive uninterrupted and high-quality service. Its VoIP business phone service is secure and scalable, making it an excellent alternative to traditional PSTN landline connections for businesses. Axvoice’s unlimited VoIP calling plans and services make it a convenient and affordable option for those seeking one of the best VoIP home phone services available.
AXvoice Features:
- Outbound Call Features:
- Caller ID Blocking
- Three-Way Calling
- Incoming Call Features:
- Call Waiting
- Do Not Disturb
- Call Forwarding Features:
- Find Me Follow Me
- Call Forwarding
AXvoice Pricing Information:
- Residential VoIP Unlimited Plan: $8.25 per month
- Business VoIP Small Business Plan: $14.99 per month
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9. JustCall
JustCall
Automation features to streamline workflow
Call center analytics and monitoring for team management
Slick, easy-to-use design
Native integration with 100+ CRM and business tools
The cloud-based phone system, JustCall, is a highly versatile and full-featured solution that caters to the requirements of businesses that handle a large number of customer interactions. Its extensive set of messaging and voice tools can help organizations enhance their communication workflows and provide a superior customer experience. Regardless of whether it’s a sales team that wants to increase their outbound call volume or a customer support department that needs round-the-clock assistance, JustCall’s SMS bot features, IVR, and call routing can assist.
With its integration with over 100+ CRM and business tools, JustCall can streamline business processes and track call and messaging analytics to improve performance. Overall, JustCall is a powerful cloud-based phone service that can help businesses of any size improve their communication abilities.
JustCall Features:
- Autodialer and automation for remote team calling and note-taking
- Toll-free numbers in the US, UK, and Canada for a national presence
- Automated text messaging for routine follow-ups and appointment reminders
- Call forwarding to your phone for all incoming calls to JustCall numbers
- Voicemail is delivered to email for easy management of missed calls
- Call distribution to ring phones in sequence or simultaneously
JustCall Pricing Information:
JustCall offers three pricing plans:
- Standard plan at $30/month for a minimum of 2 users
- Premium plan at $60/month for a minimum of 2 users
- Custom plan – Contact JustCall for a quote
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10. 3CX VoIP
3CX VoIP
Includes video conferencing, call recording, mobile apps
Easy to install and manage with a web console
Compatible with third-party tools and IP phones
Can save businesses up to 80% on telecom costs
3CX VoIP is a communication solution that can help businesses improve their communication capabilities. Its extensive range of features, such as video conferencing and live website chat, makes it a comprehensive solution suitable for modern workplaces. The platform is also compatible with popular third-party tools, making it flexible and customizable to meet a business’s specific needs.
What’s more, 3CX VoIP is cost-effective, providing businesses with a reliable communication system while also saving them money. The platform can be used either in the cloud or as an on-premise solution, offering businesses the flexibility to choose the deployment option that best suits their requirements. Overall, 3CX VoIP is a powerful tool that can help businesses stay connected, productive, and competitive in today’s fast-paced digital landscape.
3CX VoIP Features:
- Compatible with a range of desk phones
- Ring groups for simultaneous call routing
- Built-in video conferencing with ‘3CX Meet’
- PDF and screen sharing for efficient collaboration
- Call queues for high-volume call handling
- Call recording for quality control and training
3CX VoIP Pricing Information:
- STARTUP FREE: $0 (forever)
- STARTUP PRO: $175 per year
- DEDICATED PRO: $295 per year
- DEDICATED ENTERPRISE: $330 per year
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11. CloudTalk
CloudTalk
Unlimited inbound & internal calls
International numbers in 140+ countries
Integrates with popular third-party platforms (Salesforce, Zendesk)
Offers call center tools: IVR, call recording, analytics
CloudTalk is a budget-friendly virtual phone system based in New York that provides a convenient way to manage your call center activities. The system allows you to enjoy many features that are commonly found in more expensive PBX-based infrastructures while operating on a software-as-a-service model that allows you to work from anywhere globally.
The platform offers three applications: desktop, mobile, and web browser, which gives you flexibility in handling your call center activities. It can scale up to enterprise-level features, such as speech-to-text, Salesforce integration, unlimited concurrent calls, intelligent queueing, and custom reporting. With access to local numbers globally, offshore hotlines, and toll-free numbers, CloudTalk makes it easy for customers to reach you, boosting sales opportunities and customer satisfaction. A support team based in the U.S. is available to assist with the setup and other technical concerns.
Overall, CloudTalk is an excellent option for those seeking a cost-effective and feature-packed call center solution.
CloudTalk Features:
- Call Flow Designer for custom call routing
- Call Center Analytics for detailed insights into performance
- Call Center Recording for training and quality control
- Interactive Voice Response (IVR) for automating tasks and providing self-service options
- SIP Trunking Software for connecting on-premise phone systems
- Click to Call for connecting with businesses directly from the website
CloudTalk Pricing Information:
CloudTalk offers flexible pricing plans to suit businesses of all sizes. Here’s an overview of CloudTalk’s pricing:
- Starter: $25 per user per month (billed annually) or $25 (billed monthly).
- Essential: $30 per user per month (billed annually) or $35 (billed monthly).
- Expert: $50 per user per month (billed annually) or $55 (billed monthly).
- Custom: Custom pricing is available for businesses with specific needs or high call volume.
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12. 8×8
8×8
Comprehensive call handling and management features
Easy administration and corporate features
Reliable and secure with end-to-end SLA
All-in-one experience with 8×8 Work
8×8 is a cloud-based business phone system provider that caters to businesses of all sizes and industries, offering a broad range of features. With an entry-level plan that has unlimited calling in the US and Canada, auto-attendants, and smart call routing, companies can easily achieve a professional image. Even non-technical business owners can use 8×8’s admin console to configure auto attendants, manage call queues, and edit ring groups.
Moreover, 8×8’s upper-tier plans come with advanced features such as supervisor analytics and call quality reporting. With integrated voice, video, chat, contact center, and enterprise-class API solutions, 8×8 is a comprehensive and dependable cloud communications platform. It prioritizes security and compliance, making it a top choice for businesses that value a secure and consistent end-user experience, as well as productivity improvements, cost savings, and revenue growth.
8×8 Features
- Enterprise-grade cloud PBX with auto-attendant, voicemail, and flexible call flows
- Unlimited calling, SMS, and faxing capabilities
- Multi-level auto-attendant for customized call routing
- Call recording for quality assurance, training, and compliance
- Visual voicemail for centralized message management
8×8 Pricing Information
Nextiva offers a range of pricing plans to meet the communication needs of businesses. Here are the current pricing plans:
- PLAN X6: $85 per user/month
- PLAN X7: $110 per user/month
- PLAN X8: $140 per user/month
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13. Bitrix24
Bitrix24
Automatic customer record display during calls
Logs calls as CRM call records
Offers call recording and forwarding
Suitable for all business sizes
Bitrix24 is an all-in-one platform that provides businesses with various features and tools for managing their day-to-day operations. One of its noteworthy features is its VoIP system, which enables users to make and receive calls within the platform, regardless of location, as long as they have an internet connection. This feature delivers an integrated communication experience that saves businesses time and money on communication expenses.
Additionally, Bitrix24 provides users with project management tools like Gantt charts, Kanban boards, and time tracking, as well as real-time collaboration on documents, file sharing, and team calendar organization.
Moreover, Bitrix24 supports integration with other business tools such as Google Drive, Dropbox, and Mailchimp, helping users streamline their workflows and boost productivity. Overall, Bitrix24 is an all-encompassing collaboration platform that can benefit businesses of any size.
Bitrix24 Features:
- Complete solution for call center and telemarketing needs
- Automatic customer record display during incoming calls
- Outbound calls directly from CRM
- Option to rent local or toll-free numbers
- Ability to use the existing phone number
- Call recording for quality control and training purposes
- Call forwarding to another team member or department
Bitrix24 Pricing Information:
- Enterprise Plan: 100% free
- Basic Plan: USD 61/month for 5 users
- Standard Plan: USD 124/month for 50 users
- Professional Plan: USD 249/month for 100 users
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Best VOIP Provider Reviews:
Other VOIP Alternatives You May Like To Check:
What is a cloud based phone system?
A cloud-based phone system is a type of phone system that uses the internet to make and receive calls, as opposed to traditional phone lines. It operates through a virtual phone system hosted in the cloud and provides businesses with a wide range of features and capabilities, including voicemail, calls forwarding, conference calling, and more. Cloud phone systems are considered to be more flexible, cost-effective, and scalable than traditional phone systems, making them an ideal choice for small businesses, remote teams, and companies looking to streamline their communication system.
The best cloud-based phone system for a business depends on its specific needs and requirements. Some of the best cloud phone systems available in the market include RingCentral, Grasshopper, Vonage, Nextiva, 8×8, Dialpad, and Ooma. These cloud-based phone systems offer a range of features and capabilities, including virtual phone numbers, voicemail, call forwarding, and mobile apps for iOS and Android. They also offer support via phone and live chat, and some even offer free trials to help businesses make informed decisions.
Cloud-based phone systems are especially beneficial for small businesses, as they are easy to use and require no hardware installation. They also offer a range of features that traditional phone systems may not provide, such as virtual phone numbers and additional business phone numbers. Additionally, cloud-based phone systems are cost-effective, as they often offer competitive pricing and do not require any upfront costs.
When choosing the best cloud phone system for a business, it is important to consider the specific needs and requirements of the company. Factors to consider include the number of employees, the type of business, the communication needs of the company, and the budget. It is also important to compare the features and pricing of different cloud phone system providers to ensure that the chosen system offers the best value for money.
Overall, a cloud-based phone system that’s offer a range of benefits and is a popular choice for businesses of all sizes. They are flexible, scalable, and cost-effective, and offer a range of features and capabilities that traditional phone systems may not provide. With so many cloud phone systems available in the market, businesses can choose a system that offers and meets their specific needs and helps them streamline their communication system.
How Does a Cloud Phone System Work?
A cloud phone system is a phone service that utilizes the internet to make and receive calls instead of traditional phone lines. It is also known as a cloud-based phone system, and it is one of the best options for small businesses. In this article, we will compare the best cloud phone systems to help you choose the best one for your business needs.
A cloud-based phone system works by using an internet connection to transmit data packets to and from the cloud-based phone service provider. The service provider manages the phone calls and data transmission, making it easy for businesses to set up and use a phone system without having to invest in expensive hardware or phone lines.
The best cloud-based phone system should have features such as a dedicated phone number, business phone system, VoIP (Voice over Internet Protocol) technology, phone service, phone calls, virtual phone, traditional phone, and a cloud PBX system(Private Branch Exchange) system. It should also be easy to use and have a user-friendly interface that can be accessed via phone and live chat.
Small business phone owners can benefit from using a cloud phone system because it is affordable, scalable, and customizable. The best cloud-based phone systems streamline for small businesses offer features that are tailored to the needs of small businesses, such as mobile phone apps for iOS and Android, a virtual phone system, and additional phone numbers.
Business owners can choose from different types of phone systems like traditional phone systems, virtual phone numbers, and cloud-based business phone systems. They can compare the best cloud phone systems on the market to find the right one for their business needs.
Cloud-based phone systems offer many advantages over traditional phone systems, including lower costs, more flexibility, and more features. With a cloud-based phone system, businesses can streamline their communication system and have all their communication needs in one place.
Cloud Phone System Features
A cloud phone system is a modern telephony solution that offers a range of key features to improve business communication and streamline workflows. Some of the cloud-based phone system features include:
Cloud Phone System vs Traditional Phone System
Cloud Phone Systems and Traditional Phone Systems are two different approaches to managing business communication. Here are some of the key differences between the two:
Infrastructure:
The traditional phone system requires a significant investment in hardware and infrastructure, including PBX (Private Branch Exchange), on-site servers, and cables, while Cloud Phone System uses a cloud-based approach, which eliminates the need for costly hardware investments.
Maintenance:
Traditional phone systems require ongoing maintenance and upgrades, which can be time-consuming and expensive. With cloud-based systems, maintenance and updates are managed by the service provider, reducing the burden on businesses.
Cost:
Traditional phone systems cost expensive due to the upfront cost of hardware, installation, and maintenance. Cloud Phone Systems, on the other hand, are more cost-effective as they are subscription-based, and businesses can choose a plan that best suits their needs and budget.
Scalability:
Traditional phone systems are limited by their physical infrastructure and can be difficult to scale up or down. Cloud-based systems, however, are highly scalable and can easily accommodate the changing needs of businesses.
Features:
Cloud Phone Systems typically offer more advanced features such as voicemail-to-email, call forwarding, virtual receptionist, and real-time analytics. Traditional phone systems, on the other hand, offer basic features such as call waiting, caller ID, and voicemail.
How We Evaluated the Best Cloud-Based Phone System Companies
When evaluating the best cloud-based phone system companies, we considered a range of factors to determine which providers offer the best features and overall value for businesses. Here are some of the key criteria we used:
Features:
We looked at the key features offered by each provider, such as call management, voicemail transcription, conference calling, and integrations with popular business tools like CRMs and productivity apps.
Pricing:
We analyzed the pricing plans and options offered by each provider to assess the value they provide for different types of businesses.
Ease of Use:
We considered the ease of use of each provider’s interface, as well as the availability of customer support and training resources.
Customer Service: We evaluated the quality and responsiveness of each provider’s customer support, including the availability of phone and chat support, as well as the quality of online resources like help center articles and user forums.
Reliability:
We analyzed each provider’s uptime guarantees and overall system reliability to ensure that businesses can depend on their phone system to be available and functional when they need it.
Security:
We assessed the security features offered by each provider, such as encryption, two-factor authentication, and data protection policies.
Integrations:
We looked at each provider’s ability to integrate with other business tools and platforms, such as email, CRM systems, and messaging apps, to provide a seamless and unified communications experience for businesses.
Cloud Phone System Pros and Cons
Sure, here are some pros and cons of using a cloud phone system:
Conclusion
In conclusion, a cloud phone system is a popular choice for small businesses due to its cost-effectiveness and flexibility. With the best cloud phone system, businesses can streamline their communication system and make and receive phone calls using one phone number from multiple devices, including Android and iOS apps.
Compared to traditional phone systems, cloud-based phone systems offer more features such as virtual phone numbers, easy-to-use interfaces, and support via phone and live chat. Additionally, cloud phone systems for small businesses can be customized to fit business needs and provide the necessary tools for effective business communication.
While there are several phone system providers and types of phone systems available, choosing the best cloud phone system requires careful consideration of the features and cost of each option. Some of the top cloud phone systems on the market include a free trial to test their services before committing to a full phone system.
Overall, a cloud phone system is the best solution for small business owners looking for a reliable and cost-effective phone service that offers cloud-based phone calls and various features to support their business needs.
Cloud Phone System: FAQs
What is a cloud phone system?
A cloud phone system, also known as a cloud-based phone system or a virtual phone system, is a type of phone service that uses internet-based servers to manage and route calls instead of traditional hardware equipment. It allows users to make and receive calls using their internet connection.
But what are the downsides of cloud communications?
The downsides of cloud communications can include potential security risks, dependency on a stable internet connection, and the possibility of service disruptions or downtime.
Can I use a cloud phone system with my cell phone?
Yes, many cloud phone systems offer mobile apps that allow users to make and receive calls using their cell phones.
Considering a virtual phone number for your business?
A virtual phone number can be a cost-effective solution for businesses that want to establish a presence in a different location without physically relocating. It can also be used to manage incoming calls more efficiently.
Do cloud-based phone calls have good sound quality?
The sound quality of cloud-based phone calls can vary depending on factors such as internet speed and network congestion. However, many cloud phone systems offer HD voice technology for improved sound quality.
How can cloud-based phone systems help productivity?
Cloud-based phone systems can help productivity by allowing users to access their phone system from anywhere with an internet connection, providing features such as call forwarding, voicemail transcription, and automated attendants, and allowing for seamless integration with other business tools and software.
How does a cloud phone system benefit your business?
A cloud phone system can benefit a business by providing cost savings, increased flexibility and mobility, improved call management and efficiency, and access to advanced features and integrations.
