Are you looking for a nice cloud-based PBX system provider to establish a good business phone system? Then you have come to the right place. Under this detailed guide, we will compare the best cloud phone service as well as the best cloud PBX providers we’ll provide a wide range of advanced features which are available at a price affordable for small businesses.
Another advantage of cloud-hosted phone services is that only what you use is billed rather than having to invest in pricey on-premises hardware. This enables even small businesses to enjoy full-featured VoIP services for the office and home, such as features previously available for only large businesses.
Cloud-Based hosted PBX providers offer a wide range of enterprise communication and collaboration solutions to transform your business telephone system and the way you operate. Our review guide below breaks down award-winning hosted best cloud-based and hosted PBX solutions, their pricing, and all available cloud PBX features. So let’s start our cloud-based PBX providers best service for your business.
What Are The Best Cloud Phone System & PBX Providers?
Top Cloud Phone System and PBX Providers 2022
So let’s take a closer look at the choices you have for some of the best Cloud PBX solutions on the market:
Grasshopper is a well-known VoIP company that offers great features and services without any restrictions at a reasonable price, which makes it a popular choice among solo entrepreneurs and small business owners.
Grasshopper is a top pick for entrepreneurs and small businesses for good reason. Its design helps startups and small businesses get started with a professional phone system without breaking the bank or experiencing service disruptions. To start using Grasshopper, all you need to do is download its mobile app. This is one of the reasons small businesses love this product. It is a simple, affordable, professional phone software.
1. Desktop and Mobile App
The Grasshopper desktop and mobile app allow you to have your business calls and texts on one phone, while your calls and texts stay separate. VoIP calls and text messages can be made and received using an internet connection, voicemails can be viewed, and call history can be checked so that responses to clients can be made quickly.
2. Business Texting
Sending and receiving text messages on your business phone number rather than your number is more convenient for customers and businesses alike. Business text messaging, or SMS is a great way to confirm appointments, send quick updates to customers, and reply to first-time callers immediately. Plus, it’s free to sign up for Grasshopper!
3. Call Forwarding
Call forwarding is a phone system feature that allows you to send any incoming calls to another phone number or service. This can be useful if you want to send a call directly to voicemail, your home phone, or a colleague’s smartphone.
4.Voip + WiFi Calling
With VoIP calling, you can use the internet to make calls instead of traditional phone lines or cellular networks. Grasshopper’s VoIP phone service gives you the flexibility a small business needs – call and text from anywhere with an internet connection! Start your free VoIP provider free trial today!
5. Voicemail Transcription
Your voicemails can be converted into text with a voicemail transcription service, like the one from Grasshopper. This can be convenient if you’re unable to listen to the recording. You can try the service for free.
6. Virtual Receptionist
A virtual receptionist can be either a live human agent who is not physically present in your office or an automated answering system that handles your inbound calls in the same way an in-house receptionist would. Businesses use virtual receptionists for tasks such as greetings, directing callers, and taking messages. Virtual receptionist services are ideal if you’re a small business owner that wants to save on labor costs.
7. Instant Response
When a new client calls and you’re unavailable, Grasshopper can automatically send an SMS message letting them know you’ll call them back. This way, you can stay focused on your work without worrying about missing calls.
Grasshopper offers 3 pricing plans:
- Solo $26 per account, per month
- Partner $44 per account, per month
- Small Business $80 per account, per month
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone global platform. RingCentral is more flexible and cost-effective than legacy on-premises PBX and video conferencing systems that it replaces, empowering modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location.
1. Toll-Free Vanity Numbers
A toll-free number confers instant credibility on your business and makes it easy for customers to reach your company. You can choose from 800, 888, 877, 866, 855, or toll-free vanity numbers.
Extensions provide a flexible framework that connects employees in local and remote offices, no matter where they are. Edit, add, or remove extensions as needed.
3. Presence and Head-Up Display
RingCentral’s presence feature allows you to easily set and manage your availability status for colleagues, whether you’re using a desk phone, mobile app, or softphone.
4. Call Delegation and Call Screening
Delegation Calling is a simple, visual way for executive administrative assistants to manage high volumes of transferred calls. It also makes the calling experience easier for executives. You can manage who can contact your business by taking calls from certain callers, blocking specific numbers, and sending others straight to voicemail.
5. Call Forwarding and Call Flip
To never miss a call, forward them to your group so somebody is always available, 24/7. There’s no need to tell the caller you’re doing this, it’s seamless! With Call Flip, you can seamlessly transfer an active call to your desk phone, mobile phone, or softphone. Call Flip is prompt and easy to set up and provides added amenities and flexibility for call handling.
6. Cloud PBX
RingCentral’s cloud-based phone service provider has a solution for businesses that offers a range of features that streamline administration and call management and improve the user and caller experience. This includes integration with key business apps, all at a fraction of the cost of traditional PBX hardware.
RingCentral comes with 4 pricing plans:
- Standard $27.99 monthly per user
- Premium $34.99 monthly per user
- ultimate $49.99 monthly per user
Nextiva is one of the best cloud based phone systems and PBX provider that provides cloud-based communication services to help businesses establish closer relationships with their customers. Nextiva joins various communication channels – such as voice, video, text messaging, chat, and surveys – to assist businesses of all sizes in accessing the right notification at the right time, so as to deliver excellent customer service and achieve preferred business outcomes. Nextiva’s solutions are designed for business owners, not tech tricksters. They are easy to set up, use, and supervise. Businesses can add applications, such as deals and assistance productivity tools, as needed.
If you want a simpler way to connect callers with the department they’re trying to reach, an auto attendant can help. It acts as a virtual receptionist, greeting incoming callers and directing them to the right department. You may have used an auto attendant without realizing it if you’ve heard a message like, “Press 1 for Sales, Press 2 for Support.”
An auto-attendant not only eliminates the need for a human receptionist, saving you money, but it also greatly improves customer satisfaction. Additionally, auto attendants give your company a more professional appearance to incoming callers. Something as simple as a greeting that introduces your company and thanks the caller can make a big difference in building credibility.
2. Call Reporting and Analytics
If you want to learn more about how your business uses the phone system, each of these can give you helpful insights. For example, if you discover that sales rep #1 spends less time on sales calls than other reps but still manages to close the same number of deals, you could ask them to share their script. By having access to call data, you can more easily identify opportunities for improvement or areas of difficulty. With a traditional PBX, you wouldn’t have this visibility into how your team is using their time.
3. Interactive Voice Response
An Interactive Voice Response (IVR) system is identical to an auto-attendant. With IVR, you say the department you want to be routed to, instead of fudging numbers on your phone. There are two varieties of IVR: Basic IVR and advanced IVR built with casual. Both options are suitable for businesses with lots of inbound call traffic.
4. Audio and Video Conferencing
A cloud PBX platform doesn’t just make and receive phone calls – some providers let you host video and audio conference calls with your team too. This service provides a conference bridge, which is a virtual meeting room, for your team with a passcode. Your team can join the conference using any internet-connected device, including their softphone, VoIP headset, or mobile phone. Each person can hear the chat, join in as needed, and take turns sharing their screens for better cooperation.
5. Voicemail to Email
Voicemail to email is assistance that converts your voicemail recordings into MP3 files and sends them to your email inbox. You’ll get information each time a voicemail is left on your VoIP number, and an email scheduling the MP3 file. You can then attend to it on your computer and observe in your comfort.
6. Call Queuing and Advance Call Routing
A cloud-hosted PBX service offers many benefits, including call routing and call queuing. If agents are not available to answer calls immediately, inbound callers will be placed in a queue. An automated message will provide the caller with their position in the queue, and expected wait time, and thank them for their patience.
7. Call Forwarding and Recording
Call recordings from businesses can be extremely advantageous for team training purposes. You can listen to recordings again to see which sales scripts work the best, and which customer support questions come up most frequently. You can also use call recordings as a way to introduce new employees to handling difficult situations by using authentic-life examples.
Calls made to your in-office desk phone can be forwarded to your mobile phone without any disruptions. The caller wouldn’t notice any contrast, which makes this a great quality for employees who are frequently out of the office.
8. Mobile and Desktop
If your team’s productivity needs a boost, consider developing mobile and desktop apps with a cohesive user interface. This will enable employees to take conversations anywhere and stay up-to-date, which is especially important as more people work remotely.
9. Click to Call
If a website has to click to call capabilities, that means you can press a button on the site to call a local business. You might see this feature labeled as a one-click calling. Click-to-call makes it easier for customers to connect with you and can help increase web traffic.
Nextiva comes with 4 pricing plans:
- Essential– $23.95 /user/month
- Professional– $27.95 /user/month
- Enterprise– $37.95 /user/month
- Ultimate – $67.95 /user/month
The 8×8 business phone system offers a wide variety of features for users, including international calling, HIPAA compliance, video conferencing, and contact centers. The system’s plans are priced at $15 per user per month and go up to $140 per user per month. 8×8 users can hold video conferences for up to 500 people, which is perfect for businesses that need to do large meetings. Its competition doesn’t provide that many active participants. With 8×8, users can hold or attend a video conference from anywhere, even over a mobile browser.
1. Unlimited SMS, Calling, and Fax
Mashable says 8×8 has the best VoIP for enterprise businesses in 2020 because of its unlimited calls in up to 47 countries, toll-free or local numbers in more than 120+ countries, and IP fax and full-featured SMS capabilities. This makes it an ideal solution for companies with ever-changing needs.
2. Multi-Level Auto-Autodent
Design a system that automates and streamlines your customers’ calling experience, including reducing the amount of time they spend on hold and increasing the self-service options available to them. With an auto attendant, administrators can create rules that send calls to the right people based on factors like time zones and operating hours, making it more likely that calls will be answered quickly.
3. Call Recordings
Recording cloud-based calls are simple and easy with options for direct download, saving to a Dropbox account, or keeping in your 8×8 account. This makes training and archiving purposes much more efficient and convenient.
4. Visual Voicemail
Listen to voicemail messages, get alerts, and read transcriptions at any time from your business phone, mobile device, or via Virtual Office Desktop. Recordings and transcripts are emailed to the recipient so they can access them easily.
5. Music On Hold
If you want to improve your customers’ experience with your telephone services, consider using professional voice recordings with music for your prompts, voicemail, and auto attendants. 8×8 makes it easy for you to upload your own recording, choose from a standard menu of recordings, or commission custom recordings from our audio production store.
6. Call Monitoring and Call Queues
By giving office managers and supervisors the ability to listen in on selected extensions’ phone conversations, quality control, and training initiatives can be given a boost. By placing callers on hold temporarily, employees or agents will have time to answer the call.
- All-in-one voice, video & chat X 2 $25.00 50 Participants Month
- Analytics for administrators and supervisors X 4 $45.00 50 Participants Month
- Small business phone system 8×8 Express $12.00 50 Participants Month
- Meetings Pro $9.00 50 Participants Month
Cloudtalk is a call center software provider that uses cloud-based technology. It focuses on providing services to small and medium businesses. Cloudtalk has many features, including advanced voice analytics, auto and power dialer, smart IVR, call routing, and more. Cloudtalk provides options for both inbound and outbound contact centers, offering great value to SMBs. The “Essential” plan is more affordable than some of the bigger VoIP providers, but still has many of the same features.
Cloudtalk strives to assist businesses in meeting customer needs, reducing agent workload, and increasing efficiency through the use of artificial intelligence. In addition, Cloudtalk offers a hosted PBX (Cloutalk Voice) solution which comes complete with advanced analytics, IVR, call recording, and more.
1. Call Recording and Call Queuing
CloudTalk ensures that you never miss a beat when it comes to customer interactions by automatically recording all calls. After a call ends, an audio recording is promptly saved in the contact details, along with call history and statistics.
Calls are automatically placed in a queue when all agents are busy. The system then distributes the calls to the next available agent.
2. Call Back
The Callback feature will start to ring suitable groups of agents as a standard incoming call but marked with a Callback tag. When an agent picks up, the system automatically starts to dial the number of the client who could not reach you the first time.
3. Business Hours
You can use CloudTalk to route any calls coming to your PBX outside of your business hours. For example, you can add an automated customized greeting (e.g. We are closed today, we will get back to you tomorrow) or decide that calls will be diverted to another phone number, go into voicemail, or use various combinations. This feature will help you make sure that all callers accept the service they need.
4. Interactive Voice Response
Design your IVR menu to direct callers to the appropriate department, agent, or group of agents. Provide customized messages to ensure that callers receive relevant information.
5. International Numbers
International numbers give you the ability to do business in an unfamiliar country as if you were provincial. They can significantly reduce costs related to international telephony by allowing you to avoid extremely high international calling fees. VoIP services allow you to function with a virtually boundless amount of international numbers for countries worldwide — something essential to the global growth of any business.
CloudTalk comes with 4 pricing plans:
- Starter Plan – $25/user/month
- Essential Plan – $30/user/month
- Expert Plan – $50/user/month
- Custom Plan – You can contact CloudTalk for a tailor-made offer.
Freshdesk is a CRM that allows your business to offer great customer support. The platform helps you handle email ticketing, live chat support, and a call center. It is easier to use than contesting CRMs like Zendesk. The software provides various beneficial features for team collaboration, such as shared inboxes and tools for automating the association of incoming recommendations. However, the reporting features are quite complex and difficult to use.
1. PBX Phone System
Be a worldwide brand from one location and make sure your customers get the same individual touch of a regional partner. If you want to maintain a local presence for your customers but don’t want to limit your call center to one location, Freshdesk Contact Center can help. With local phone numbers, your team can work from anywhere in the world while still providing a local identity for your business.
2. Call Centre Set-Up
When you direct a call to the appropriate team through IVR, you not only categorize incoming calls but also guarantee that a caller’s inquiry is answered in the shortest amount of time. Furthermore, you minimize your incoming call expenses through quicker solutions. You attend to the 3 foundations of operational efficiency – people, time, and funds.
3. Call Centre Management
One of the best and most popular ways to gather feedback after a phone call is through post-call IVR surveys. Get tangible feedback from your callers to understand how your customer support agents have cracked their issues. Measure customer pleasure and, in turn, agent efficiency with straightforward CSAT surveys through IVR.
4. Call Centre Performance
The dashboard provides a variety of features that allow you to monitor agent availability, service levels, and call volume in real-time. You can also barge into calls that need supervisor intervention.
Freshdesk comes with 3 pricing plans:
- Growth Plan at $15.00
- Pro Plan at $48.99
- Omnichannel Growth Plan at $29.00
Ooma provides VoIP phone systems for businesses that lack in-house IT. The free plan is affordable, and customers can get more feature-rich plans with added features. You can voicemail, call forwarding, and call blocking to help you customize the system to your precise needs. Ooma is perfect for solopreneurs or small businesses that don’t have an IT budget because it uses auto-configuration technology, which makes setup easy.
1. Virtual Receptionist
There are many ways to automate your business calls so you never miss another opportunity. You can route calls to different menus or extensions, set up voicemail, or even use a service that will answer and take messages for you. Whatever method you choose, make sure it fits your business needs so you can make the most of every call.
2. Desktop App
Ooma Office Pro offers a handy desktop application so you can use your business phone system and send text messages directly from your computer.
3. Video Conferencing
Ooma Meetings makes it easy to collaborate with others from anywhere with seamless video meetings and screen sharing.
4. Call Queuing
When a call comes in, it will be placed on hold and the next available agent will be notified.
5. Call Recording
Record your calls so you can play them back for review.
- Ooma Telo White at $99.99
- Ooma Telo Air at $129.99
- Ooma Telo LTE at $149.99
JustCall is a cloud-based phone system for sales, support, and report teams. With JustCall, you can set up a call center for your sales teams and a contact center for your support teams. In addition to business phone system features, JustCall also provides a number of workflow automation features like business SMS and Phone Calls. Get started with a 14-day free trial.
1. Auto Dailer and Automation
Save time by automatically dialing numbers from your contact lists. Take notes and sync them with your CRM for easy reference later.
2. Toll-Free Numbers
Make your business more accessible to customers across the country by offering a toll-free number they can call. You can have toll-free numbers in the US, UK, and Canada.
Justcall lets you use your Justcall phone number to send and receive text messages. You can also manage your Inbox and swiftly handle your clients and customers. Start your 14-day trial today.
4. Record Calls
Justcall’s call recording feature lets you monitor your team’s performance and improve your voice processes. With real-time, actionable insights, you can minimize risk and get the most out of your 14-day trial.
5. Keep Existing Numbers
Justcall allows you to buy a local phone number in over 70 countries around the world. Having a local presence will help build trust with your clients.
Try it free for 14 days.
6. Custom Numbers
We would be more than happy to help you find a phone number that perfectly represents your company name. If you’re looking for something memorable for your callers, Just Call can definitely help you out. Start your 14-day trial today!
7. Custom Greetings
JustCall enables you to create custom greetings for welcome messages and voicemail messages.
- Standard $24 per user per month, billed annually 2-user minimum
- Premium $48 per user per month, billed annually 2-user minimum
Easily block additional numbers easily.
Smart faxing services from mobile, desktop, or laptops.
Highlighting “simplicity, reliability, and customer service” as its core values, VoIPLy is a VoIP provider that offers quality features, including over 60 features in its most basic Business Pro package. With VoIPLy, there are no contracts or setup fees, and you can get free phones with service. This company claims to cut your phone bills by 50% due to the vast number of included features. If your business is considering switching to a Hosted PBX service provider, VoIPLy could be a very cost-effective option in the Cloud market for small and medium businesses.
- Take business calls on your PC or Mac or any other device.
- Send and receive business text messages using your mobile internet
- Unlimited calling to the US, CA, and 50+ countries
- Designed with speed and stability in mind
- Simple installation with no writing at all
- 24/7 support team available
- Residential Plan at $7.16/mo
- Business Plan at $11.16/mo
Bitrix24 is an online workspace with tools to help you manage your business more easily and efficiently. Their task and project management tools, CRM, chats, video calls, website builder, telephony, CRM marketing, and analytics make running your business easier. Bitrix24 is a great choice because it offers a variety of tools that are normally separate, all-in-one online service that works together smoothly. You can access it using a standard browser, desktop app, or mobile app.
1. Task Automation
The upgrades to the task automation rules in 2018 have made task organization more useful and given users more control, which is especially beneficial for large projects. The improved task automation service now includes features like automatic notifications, easy deadline follow-up, and tracking of project modifications and changes. You can also use the Almost overdue alert system to notify your coworkers in a timely manner.
The new features of Bitrix24, including the ability to connect multiple addresses to your account, make it easier to work with multiple accounts and users. This means that shared email inboxes can be accessed by more people through the advanced access approval system. Bitrix24 Webmail is especially useful for managing email communications within a team or corporation. You can use it to route emails from existing clients to assigned CRM managers, and convert emails to tasks, which can conserve your time and energy.
3. CRM Document Builder
If you could create all of your benefit consensuses, contracts, purchase orders, NDAs, shipping manifests, waybills, bills of lading, and more through a single document builder inside your CRM software, wouldn’t that be amazing? Well, now it’s possible with the new Bitrix24 CRM document builder! The Free plan permits up to 100 documents, while the Commercial plan has an unlimited number of documents.
4. Contact Centre
The new Contact center makes it easy to access your mail, telephony, website widgets, website forms, callback, and open channels all in one place. You’ll never again have to waste time searching for a lead or contact. Plus, the Facebook Lead Ads feature will be a favorite among professional users. Your new leads are now automatically connected to your contact center!
5. Mobile Task
With the increased use of smartphones, it is now more convenient to work on tasks through a mobile application. Bitrix24 makes it possible to access tasks through your smartphone with lots of useful checkpoints, such as priority rating, task status, deadlines, goals, and assessment. You can also appoint roles and transfer your tasks.
6. Expense Tracking
This feature allows you to record expenses, create financial records and reports, and submit them for approval. You can also track all expenses made by your employees.
- Basic Plan for 5 users USD 49/mo
- Standard Plan for 50 users USD 99/mo
- Profesional Plan for 100 users USD 199/mo
Dedicated multi-location platform
Allows Call recording, tracking, and forwarding.
The weave is a communication system designed specifically for dental practices. It integrates your VoIP phone system with your practice management software, allowing your front desk staff to be more productive and efficient when speaking with patients. This saves time and provides a better experience for everyone involved.
The weave is a comprehensive patient communication system that enhances your staff’s productivity on the phone and provides outstanding patient understanding.
1. Digital Forms
Reduce working costs, minimize physical contact with patients and ask them to fill out a form before the appointment. Use drop-and-drag functionality and customized fields. Enable digitalization of paper layouts without difficulty.
2. Web Assistant
Appointment requests and text conversations can be used to respond at a time that is convenient for the customer. This will give the customer the ability to schedule appointments by text.
WeavePOP provides a way to quickly identify new and current customers, get rid of outdated phone systems, and manage the entire experience regardless of location. With WeavePOP, you can know which customer is calling, see appointment details and balance in a customer’s account, record calls, forward calls, track calls, and use visual voicemail. You can also customize voicemail greetings and phone tree menus.
4. Weave Unify
All locations should be integrated for better performance, calls should be made and received, and quick action should be taken in response to incoming messages to avoid missed opportunities. This will eliminate any chances of production loss and migration-related issues for new acquisitions. Inter-office call overflow and support for external centers should be set up.
Use a separate line for personal and business messages. Send birthday wishes, appointment reminders, and requests. Avoid missed calls, voicemails, and phone tags. Continue ongoing conversations by using the mobile app, making it easier to communicate while traveling.
6. Team Communication
Use a team messaging app to avoid issues with chasing colleagues, missed messages, and email inbox clutter. Having all team communication in one place will also improve the customer experience by allowing questions to be cracked promptly.
7. Email Marketing
You can access a wide range of premade email templates and free pictures. Stay on top of things by sending reminders, holiday greetings, and promotional messages to customers. Let customers know about changes to your office location, business hours, etc. You can customize existing emails and add your own personal touch.
- The core package costs $399 per month.
- $100 a month is the add-on service fee for reviews.
- a one-time setup fee of $750.
13. Vonage VOIP Provider
As one of the most well-renowned VoIP providers, Vonage has created a powerful calling forum with unlimited calling in many different countries. With features like number porting, smartphone apps, and other unique calling features, Vonage is the right pick for those looking to change to a painless VoIP solution to substitute their phone service at home.
1. Automatic Location Based Routing
Calls that are automatically routed to the closest gateway will reduce latency and improve call quality.
2. PBX Compatability
PBX configuration guides allow you to instantly provision trunks.
3. Multi-Codec Support
Based on your needs, select from our wide range of supported codecs the sound quality, bandwidth, and computational requirements you require.
4. Number Porting
Number portability (eligibility conditions apply) allows your customers to keep their current phone number when they switch to your service.
5. Efficient Elasticity
You can save money by getting rid of pre-provisioned trunks that have virtually endless capability.
- Basic Plan at $19.99
- Premium Plan at $29.99
- Advance Plan at $39.99
14. AX Voice
Delivers exhilarating and high-quality voice calling.
Affordable hardware and virtual activation services.
Axvoice is a VoIP service provider that offers low-rate domestic and international calling plans for residential and business customers. There are no contracts required to sign up with Axvoice service, and customers can safely try their benefits with a money-back assurance. Plus, Axvoice plans come with 30+ free calling features in expansion to 24/7 customer support. Getting customer support from Axvoice is simple- just use the green “Live Help” button on their website. In addition, their services are plug-and-play, so your phone system will be operational in no time.
AX Voice Features
1. Call Forwarding
Redirecting VoIP phone calls to your cell phone, unanswered calls to specific numbers (in a pre-specified order), and failed calls to any other number is possible when your ISP is down.
You will never miss an incoming call, thanks to Axvoice’s Failover feature. This feature will automatically redirect your calls to another number if your internet service provider is down.
3. Enhanced Voicemail
You can check your voicemails from any web browser or registered email, without needing to have access to your VoIP phone.
4. Conference Calling
You can count more callers to an ongoing phone call with your Axvoice VoIP phone by pressing a button. You can also disjoin from the second party without suspending up on the initial one.
You can use your Axvoice Dashboard to block specific numbers from calling you, and you can add as many numbers as you want to the block list.
AX Voice Pricing
AX Voice costs $4.99/mo. For more details contact the vendor.
Through this article, we conclude all the detailed information on the features and pricing of the best cloud-hosted PBX provider phone systems of 2022. You can now go through the detailing of all the virtual phone systems mentioned above if you are thinking to switch to a cloud business phone service for all kinds of business communication.
The above-listed software is the best-hosted PBX provider for 2022 and is sure a great solution for small businesses. Cloud phone systems offer a more affordable and convenient option for running a PBX phone system. These systems are based in the cloud, making them easy to set up and manage.
For any kind of queries, you can leave a comment in the comment section below.
Frequently Asked Questions (FAQs)
1. Is PBX a cloud?
Cloud PBX, also called hosted PBX or virtual PBX, is an IP-based PBX solution that’s provided and accessed only through the internet. Rather than hosting software on a server as digital systems do, cloud PBX hosts all software and data in the cloud.
2. What is a PBX provider?
A PBX is a telephone system used by businesses or private networks. It is owned and operated by the enterprise, rather than the telephone company. The telephone company may be considered a supplier or service provider, however. PBXs originally used analog technology.
3. What is the difference between PBX and VoIP?
PBX and VoIP systems differ in how they send and receive phone calls. A PBX uses landline telephones connected to the Public Switched Telephone Network (PSTN). VoIP uses the Internet to send and receive calls.
4. How long does a PBX last?
PBX boxes have an average lifespan of 10-15 years and require, on average, 25 hours of service a month. If your box was bought prior to 2010 or if you haven’t maintained it properly, you may want to consider replacing it.